a. Drive platform adoption by clients through direct engagementb. Convert non-paying clients into regular paid subscribers and ensure retentionc. Build a network of Channel Partners and ensure month-on-month growth of platform adoptiond. Work closely with the Channel Partners and help them achieve their targetse. Engage with 3rd party service providers to bring value added services on the platformf. Build a strong team with competitive salary structure to achieve superlative resultsg. Ensure comprehensive training and periodic assessment of the reportees for effectivenessh. Design and implement creative marketing strategies to disseminate contenti. Receive client feedback and generate ideas to increase client engagementj. Collaborate with other team members and stakeholders

a. Supervise operations team to ensure operational excellence and excellent customer serviceb. Lead and train sales associates effectively and develop anachievement oriented working environmentc. Handled employees scheduling to ensure adequate, cost efficient shift staffing.d.Evaluate current operational strategies and recommendimprovementse. Generate operational and sales reports for managementreview

a. Entrusted with responsibility of driving and managingsales for 22 cities, compared to 4 cities initiallyb. Responsible for an annual revenue portfolio of Rs. 6 Croresacross 22 citiesc. Collaborate with departments (Product, Invoicing andTechnical) to understand the full scope of productofferings and develop effective sales strategiesd. Provide exceptional customer service to foster clientloyalty and satisfactione. Successfully converted more than 10 lakh customers over aperiod of 5 yearsf. Monitor sales team performance and provide constructivefeedbackg. Recognised for being a high performing and dedicatedemployee

a. Managed and handled incoming calls and messages and addressed or triaged requestsb. Assisted with proactive client outreach initiatives and documented client correspondence in CRM systemc. Defined strategic goals and worked with teams,departments, technology and processes to align systemsto targets