Payal Jain Email & Phone Number

United States

Boston, Massachusetts, United States

• Partnered with the founder in defining the product vision and strategy for the startup, driving alignment between cross-functional teams and stakeholders, and devising the product roadmap, which led to the successful execution of three critical initiatives.• Strategized with UI/UX teams to optimize user flows, resulting in a 20% projected increase in user retention and satisfaction by delivering intuitive, user-centered design enhancements.• Engineered and implemented a resource tracking dashboard to analyze development progress and project future needs, ensuring stakeholder visibility and alignment.• Directed and optimized comprehensive go-to-market strategies for new product initiatives, identifying target customer segments and driving a 15% increase in market penetration within the first quarter.• Defined and implemented key performance indicators (KPIs) to track product success, ensuring a data-driven approach to decision-making and consistently achieving measurable results across product development and market engagement.• Developed and refined the product roadmap by prioritizing features based on customer needs, market demand, and business impact, contributing to a 25% improvement in team efficiency and faster feature delivery.• Contributed to the creation of accessible, cost-effective AI tools by addressing real-world challenges in healthcare, education, and nonprofit sectors.• Managed stakeholder communication, ensuring regular updates on product progress, results, and timelines, and maintaining strong partnerships to ensure successful product launches.• Leveraged strong analysis and communication skills to translate stakeholder needs into functional/technical requirements, business logic, validations, and system specifications, ensuring clear and actionable project deliverables.

Boston, Massachusetts, United States

• Jointly defined the product vision, success criteria and developed a 6-month product roadmap by driving prioritization consensus across business units and serving as an effective liaison between customers and engineering. • Partnered with cross-functional teams to devise an engagement design process for new clients, which resulted in an 18% reduction in the overall induction cycle. • Direct the initiative to resolve the bugs and prioritize the enhancement requests based on the client’s feedback, generating a notable 15% increase in the Customer Effort Score (CES). • Conducted in-depth market research and analysis to identify opportunities, competitive landscape, and emerging trends in the field of API that helped accelerate the product’s functionality by introducing three innovative API features. • Managed and led the on-boarding program for 14 suppliers, proficiently engaging them with the product catalog API program. • Integrated several data sources into a centralized data studio dashboard, effectively utilized by multiple teams. This all-encompassing platform offered vital insights on supplier portfolios, including SKU Count, GRS, and their current data management software (EDI/API/PIMs). • Performed user research, conducted user interviews to identify the case investigation pain points and subsequently developed user stories, wireframes, and process flows.

United States

Surat, Gujarat, India

• Led the development and execution of product marketing strategies to address the impact of COVID-19, resulting in a 7% increase in revenue. • Analyzed historical data and developed reporting tools to improve product services, focusing on on-time delivery, resulting in substantial NPS growth. • Projected resource needs to drive product objectives, resulting in a 4% improvement in resource allocation costs. • Collaborated with procurement to onboard new suppliers, ensuring high product quality and negotiating favorable pricing, resulting in cost savings of up to 9%. • Incorporated BPM to create visual representations of operational processes, identifying inefficiencies within administrative functions. This led to a significant 14% enhancement in warehouse efficiency.• Monitored end-to-end development and maintenance of client data as a part of the operations team. • Spearheaded risk identification and mitigation efforts to ensure product delivery, resolving issues within project schedules and management. • Assisted in creating a comprehensive product roadmap, providing direction for product development and launches, and facilitating alignment with interdisciplinary teams. • Optimized product meetings, analyzed performance data, and documented extensively to improve team communication and product transparency.

Ajmer Area, India

• Delivered training on substantial loan application evaluations, achieving an 8% rise in approval rates for qualified loan grant applicants.•Leveraged financial tools such as Microsoft Excel and Finn-One to precisely analyze bank statements, tax documents, and calculate essential credit analysis memorandum (CAM) and average banking balance (ABB), contributing to an 10% mitigation in processing time.•Performed comprehensive analysis of mortgage loan paperwork, including credit reports, technical appraisals, property registrations, tax and legal documents, employment verifications, and business evaluations, to support precise and informed application approvals.•Led a team of six to maintain, manage, and track all outstanding loan documents and exceptions, while also empowering team members to achieve impactful results.•Accountable for executing the conclusive verification process and safeguarding the completion of the final checklist to authorize the closure of all credit and collateral documentation.•Ensured meticulous compliance with lending regulations and internal policies, thereby upholding a superior standard of precision and integrity in the processing of loans.

Surat, Gujarat, India

• Collaborated with business stakeholders to elicit, document, and analyze quality assurance requirements for three teams (product, packaging, and delivery), achieving a 99% compliance rate for product quality.• Implemented innovative solutions to streamline operational tasks, collaborating with technology teams to design and optimize templates, using Microsoft Office Suite. This led to a 20% reduction in paperwork and an 8% increase in administrative efficacy. • Utilized inventory management software to optimize stock levels, resulting in a significant 5% reduction in excess inventory and minimized stockouts, aligning with the organization's strategic goals. • Created and maintained detailed documentation, including business requirements, process flows, use cases, and user stories, ensuring accurate and up-to-date project documentation throughout the project lifecycle.• Served as a liaison between business stakeholders and project teams to define project scope, objectives, and deliverables, contributing to successful project planning.

Master Of Science - Ms, Project Management

Master Of Business Administration - Mba, Business Administration, Management And Operations

Jewelry Designing Certified, Metal And Jewelry Arts

Bachelor Of Business Administration - Bba