-Managed 6000+ envelope orders and 13000+ edits/approvals for wedding, save-the-date, thank-you, and bridal shower cards across 100+themes, including Bridgerton, Vintage Floral, and Beach Paradise.-Conducted quality checks on 13000+ orders, ensuring 99.91% accuracy in 2023 and 99.96% accuracy in 2024.-Achieved a 91.2% customer satisfaction score and received ‘Best Customer Reviews’ in March and April 2024.-Implemented 3 Key Process Improvement Initiatives:-Documented the bold/italics functionality in Adobe InDesign, which enhanced the training process for new hires.-Introduced an ENV Assistance column in the Order Management Sheet, reducing assignment time by 5 minutes.-Created a Macro Usage Guide to facilitate efficient training and onboarding of new hires.----Conducted training sessions for 2 new hires and contributed to cross-department training for 3 employees, creating 3 Standard OperatingProcedures (SOPs).-Organized 5 Fun Friday sessions (3 online, 2 offline) to foster team engagement and morale.

-Directed 1000+ offline hotel bookings, significantly improving operational efficiency and customer satisfaction.-Re-engaged 5% of churned agents, generating ₹1.5 lakhs in revenue within two months.-Conducted cold calls to 65 hotels, successfully listing 25 on the platform, expanding the hotel network.-Resolved 100+ escalations related to booking issues, payment disputes, special requests, and rate discrepancies.-Hosted a live YouTube session showcasing the platform's features to 70+ travel agents.-Listed 150+ hotel rates using the Magnum tool, offering special discounts to agents.-Awarded ‘Fast Starter of the Month’ and ‘Extra Mile Achiever’ for exceeding performance targets in the second and fourth months,respectively.-Developed an automated Excel to track supplier payments, reducing errors and improving payment processing efficiency.-Represented Travclan at SATTE 2023, onboarding 30 new agents in a single day.

-Handled 14000+ customer calls and chats, demonstrating excellent communication skills and resolving escalated issues efficiently.-Achieved a 1.5-minute Average Handling Time (AHT) within the first month and maintained an 85% Customer Satisfaction (CSAT) score by successfully managing technical issues, order complaints, and billing disputes.