Payal Topiwala Email & Phone Number

Job Role: Operations Optimization SpecialistKey Responsibility — Led process improvement initiatives, analyzing existing workflows, and implementing optimized processes to enhance operational efficiency and effectiveness.— Managed the delivery of managed services to clients, ensuring high-quality service delivery and exceeding client expectations.— Developed and maintained strong client relationships through proactive communication, strategic planning, and continuous service improvement.— Designed and implemented reporting and analytics systems to track key performance indicators, financial metrics, and operational data.— Generated and presented comprehensive reports to leadership, providing insights and recommendations to support informed decision-making.— Collaborated with cross-functional teams to gather requirements, define project scope, and ensure successful implementation of initiatives.

-- Provides support to National Account Managers and Directors, shifts non-selling activities away from our sales partners and enabling them to reallocate their time to strategic selling activities. -- Manages a portfolio of 80 customers with approx. $150M in revenue. -- Develop and generate quarterly/ monthly customer facing reports and dashboards for trending and result analysis-- Generate quarterly business review decks.-- Assists with pricing coordination, track code maintenance, strategic content development, and pre/post order support.-- Responsible for fostering significant business partnerships with all levels of leadership and collaborates with multiple cross functional teams to improve the customer and seller experience

Thornhill, On

-- Create and Maintain a detailed record of account activity within SAP system.-- Worked on complex customer mainly project based work-- Ensure the accurate linking of customer hierarchy through communication with internal/external customers. -- Ensure that all mutually agreed to invoicing solutions are set up, documented and maintained in a timely, accurate and complete manner-- Planning and managing projects through every phrase to ensure all requirements are met.-- Building relationships with customers and proactively communicating throughout the project.-- Review customer accounts and apply credit policy to release or hold orders

Thornhill, On

-- Evaluate credit worthiness or risk associated with the new commercial credit applicant through credit reports and ensures accurate and timely customer set up.-- Update customer file maintenance with assigned credit limit and corresponding terms.-- Attend to all customer's questions and addressed problems through phone calls and/or via email-- Accepting credit card payments via phone and processing it-- Reviews orders and checks current account status, determines credit availability, and/or releases or holds orders

Vaughan, On

-- Setting up new business accounts for the company-- Determining amounts of credit to be given out to businesses by analyzing credit reports obtain from the credit bureaus and processing trade references-- Strong attention to detail and high level of confidentiality-- Monthly reports / New account tracking-- Provide trade references for our present customers.

Vaughan, Ontario

-- Working on AS400 System-- Setting up business accounts for new and existing customers nationally-- Overall maintenance of accounts -- Project Management for mass account set ups / changes-- Training new sales employee on the Masterfile processes and account hierarchy-- Backup for the Credit Coordinator -- Processing commercial/consumer reports, bank verifications and trade references for customers

-- Collection of credit card payments -- Enrolling the customer for e-invoicing-- Processing trade references for clients-- Vendor set-ups and modification-- Support for document request desk and operating switchboard