PVH Corp Rehire Provided support globally to both International and national markets from the Northeast region Managed daily call volume that ranged from 25 – 45 callsManaged customer service communication via phone calls, emails and live chatsProcessed online payments, returns and refunds Addressed dissatisfied customers to ensure a win-win resolutionUtilized multiple technical business applications to support various processes

Ensured adherence to the overall Non Conformance (NC) process and procedureUtilized internal database (IRIS) and collaborated with functional owners to review, edit, and generate NC documents Assured timely closings of NC’s and facilitated extensions and/or escalations with management as needed Published monthly metrics and created board meeting presentations using MS SharePoint, MS Excel and MS PowerPointSelf training

Through Microsoft SharePoint and Salesforce, based on customer preferred location, searched within the 5 boroughs of New York City to find a vaccine appointmentProvided vaccine appointment locations within NYC Health + Hospitals and NYC Department of HealthAs a call center agent for New York City Vaccine Reservations, managed all aspects of COVID-19 vaccine appointmentsWorked with customers to schedule, reschedule and cancel COVID-19 vaccine appointments

Customer Service Representative (Seasonal Full Time) As a sales representative resolved customer needs, questions, complaints, order tracking and issues across multiple PVH companies (Calvin Klein, Tommy Hilfiger, Van Heusen, IZOD, Speedo, Heritage Brands, True & Co) Provided support globally to both International and national markets from the Northeast region Managed daily call volume that ranged from 25 – 45 callsManaged customer service communication via phone calls, emails and live chatsProcessed online payments, returns and refunds Addressed dissatisfied customers to ensure a win-win resolutionUtilized multiple technical business applications to support various processes