Payden Butcher Email & Phone Number

Lehi, Ut, Us

American Fork, Utah, United States

United States

Draper, Utah, United States

I am a results-driven Sr. Information Systems Admin with a proven record of designing, deploying, and maintaining Information Technology systems. In my role at Divvy/BILL, I managed MacOS endpoints, ensuring seamless onboarding/offboarding processes and prioritizing exceptional user experiences. My responsibilities included configuring new devices, managing software updates, and promptly resolving hardware, software, and network system issues. I also worked as an administrator for various SaaS applications including Okta, Jamf, Google Workspace, and Slack. I collaborated effectively with cross-functional IT and Security teams to develop and implement innovative technology solutions, contributing to increased operational efficiency. I served as a triage and escalation point for the IT service queue, I ensured timely issue resolution and maintained high customer satisfaction. I communicated system and process changes through clear verbal and written documentation, facilitating smooth transitions. Additionally, I played a key role in assuring compliance with company policies and standards for security, data privacy, and disaster recovery. All of these things allowed me to soak in new technologies and work to bring them to our enterprise.

Draper, Utah, United States

Divvy Purchased by BILL

Draper, Utah, United States

Greater Salt Lake City Area

In my role, I played a crucial part in supporting all company employees through the entire life cycle management of their IT equipment, predominantly in a Windows environment. This involved comprehensive management of Windows 10 and MacOS computer hardware and software access, as well as user accounts, utilizing SCCM for streamlined processes. My skills include proficient Active Directory management and PowerShell automation, allowing me to efficiently handle tasks involving user objects, Security Groups, and Distribution Lists. As a member of the team, I contributed to the successful migration from an on-premises AD environment to a hybrid Azure AD system. Additionally, I took charge of managing SaaS services such as M0365 and Teams with Intune, and I demonstrated expertise in MacOS administration using Kandji MDM. Operating within an IT HIPAA-structured environment, I oversaw medical document retention through OpenText. Notably, I led the swift transition of all employees to a work-from-home setup within two weeks at the onset of the COVID pandemic.

Silicon Slopes, Ut

I worked within a leadership team that successfully executed full lifecycle management for a unicorn company undergoing rapid expansion, growing from 150 to over 600 employees. Throughout this significant growth phase, we strategically overhauled our ticketing system, completing the implementation within a tight 30-day timeframe from contract signing to complete company adoption. At the time, AskSpoke was an early adopter of AI technologies, leveraging them to deliver solutions to ticketed questions through our knowledge base, resulting in a 40% reduction in inbound tickets. In my role, I took charge of day-to-day ticketing and troubleshooting for the fleet of Macs in the business, providing essential support for applications used across the enterprise. Additionally, I played a key role in deploying internal metrics dashboards using Salesforce, Grafana, and proprietary systems, leveraging both Raspberry Pi devices and Intel NUC computers to enhance data visualization and reporting capabilities.

West Valley City, Ut

Delivery of expedited packages by the time commitment. 15 stops per hour while obeying all traffic laws and safe practices. Maintenance of vehicles assigned to each courier with a 100 point daily inspection. Clerical duties pertaining to the delivery of packages, pick-up stops and vehicle management with promptness and attention to detail.

Clearfield, Ut

• Supported Talent Aquisition in the onboarding process during hiring including paperwork verification, E-Verify checks, and portions of new hiring orientation presentation.• Learned about ADP administration with transfers, personnel changes, terminations and onboarding• Established and contributed to a standardized content for job desciption creation for compensation analysis, job performance interviews, etc.• Established and organized a records and reports filing system to maintain federal compliance, confidentiality and security.• Created opportunities for continued engaged learning through financial freedom fair and company matter expert led discussions. Contributed to a learning library that allowed for passionate employees to learn in different ways.• Teamed with HR department leaders to have a management/leadership field day and bbq where teams of supervisors/managers/directors/VP's participated in teamwork events to learn about supporting one another at every level.• Organized companywide Employee appreciation ice cream week for 2900+ employees.• Created master spreadsheets for the Human Resource department and an at-a-glance reference guide for job titles, job codes, FMLA guidelines, wage guidelines, etc. for everyday use.

A service desk specialist assures that the store runs smoothly at all times. Customer special project orders, cashiering, theft prevention, order logs, expeditor sales, PRO desk sales and more. This position holds a lot of gray area that requires flexibility and ingenuity to address the needs of the store on an hourly basis. Multitask wizard.

As a member of the Mobile Connectivity Team, a specialist is a knowledge base wizard. Specialists create solutions to problems that our clients encounter on a daily basis. This includes email troubleshooting and mobile device integration for complete connectivity worldwide. Global Service Desk specialists provide support to all regional and executive level leadership members of the LDS Church.

Madrid Area, Spain

• Provided voluntary community service and event organization to the diverse Madrid, Spain area• Maintained relationship with local church leadership in management of missionary resources and activities

Human Resource Management, Business

Associate'S Degree, General Science Studies

Activities and Societies: New Century ScholarGraduated with Associates Degree at the same time I graduated High School