Payden Rost Email & Phone Number

United States

• Promoted and monitored retail metrics successes, challenges, and their impacting behaviors to coach ateam and grow key performance indicators in a top performing store, district-wide.• Cultivated an understanding of the optical industry as an Optician Apprentice, and worked in collaboration with the store’s team of doctors to make thoughtful recommendations that meet patient needs in reference to their medical chart.

• Carried out hiring, onboarding, and new-hire training processes to manage store staffing needs.• Promoted an efficient, inclusive, and service-minded retail environment by cultivating positiverelationships with customers and colleagues.

• Led the selling on the floor, front-of-house operations, and team touch-bases with the objective of providing an exceptional customer experience that streamlined and simplified the optical-needs procurement process for shoppers, and drove revenue for the store.• Led and executed visual merchandising initiatives including new-product rollouts, floor set refreshes,visual audits, and overall visual compliance with corporate standards and expectations.

• Executed and assisted in new employee training and growth development.• Fostered positive customer relationships in a fast-paced environment, including customer escalations.• Managed and operated brand social media to drive traffic, promote specials, and increase overall consumer engagement.

Planned and produced a weekly radio broadcast featuring new tracks to the station and provided new music commentary.

St. Louis, Missouri