Sales Trainer Responsibilities:Training Program Development: Create and implement training programs for new hires and ongoing sales team development.Product and Service Knowledge: Ensure the sales team has a comprehensive understanding of the company’s products, services, and customer needs.Skill Development: Teach and reinforce sales techniques, such as negotiation, objection handling, and closing strategies.Performance Monitoring: Regularly assess the effectiveness of training… Show more Sales Trainer Responsibilities:Training Program Development: Create and implement training programs for new hires and ongoing sales team development.Product and Service Knowledge: Ensure the sales team has a comprehensive understanding of the company’s products, services, and customer needs.Skill Development: Teach and reinforce sales techniques, such as negotiation, objection handling, and closing strategies.Performance Monitoring: Regularly assess the effectiveness of training through performance metrics and feedback from trainees.Continuous Education: Keep the sales team updated on market trends, new products, or services, and changes in company policies or technology.Role-playing and Simulations: Conduct sales role-plays and simulation exercises to practice real-life selling scenarios.Motivation and Engagement: Encourage a positive and proactive sales environment, ensuring high engagement levels within the team.Onboarding: Facilitate the onboarding of new sales representatives, ensuring a smooth transition into the team.Supervisor Call Responsibilities:Team Supervision: Oversee a team of sales or customer service agents, ensuring they meet performance goals and quality standards.Call Monitoring: Regularly monitor calls to ensure adherence to scripts, service guidelines, and compliance standards.Issue Resolution: Assist team members with complex customer issues, escalated calls, or difficult situations.Performance Evaluation: Track individual and team performance, offering coaching, feedback, and corrective measures when needed.Coaching & Mentorship: Provide ongoing coaching and support to help team members improve their communication and problem-solving skills.Team Motivation: Foster a positive work environment, motivating the team.Quality Assurance: Ensure that all interactions with customers meet the company’s quality.Conflict Management: Handle internal conflicts and customer escalations. Show less

Build and maintain a productive relationship with customers. Develop customer strategies for Delivery, escalation management, and communication. Act as the main point of contact for customers regarding business service issues, questions, and concerns for the International (U.S.) clients. Successfully delivering the project within a stipulated time and also have experience of how to handle irate clients through emails especially and meetings. This job is giving the zeal with regards to handling… Show more Build and maintain a productive relationship with customers. Develop customer strategies for Delivery, escalation management, and communication. Act as the main point of contact for customers regarding business service issues, questions, and concerns for the International (U.S.) clients. Successfully delivering the project within a stipulated time and also have experience of how to handle irate clients through emails especially and meetings. This job is giving the zeal with regards to handling all kinds of clients with diverse demands and at the same time, I am learning to solve all the problems carefully as well. You need to be a Juggler, who can juggle one ball at a time, and project management is all about how you can quickly solve the project, and on-the-spot wittiness is a must for this work. Show less

• Communication and Content Management – Go to Market HubMonitor new Vendor onboarding in GTMHub and review their content once this is submitted. Interact with Vendor whenever submitted content does not match internal guidelines for review.Become the Subject Matter Expert for Vendor queries with regards to GTM Builder and GTMHub. Vendors may require assistance on how to use the tool itself or guidance on the target audience their content will be focus on. • Ingram Micro &… Show more • Communication and Content Management – Go to Market HubMonitor new Vendor onboarding in GTMHub and review their content once this is submitted. Interact with Vendor whenever submitted content does not match internal guidelines for review.Become the Subject Matter Expert for Vendor queries with regards to GTM Builder and GTMHub. Vendors may require assistance on how to use the tool itself or guidance on the target audience their content will be focus on. • Ingram Micro & Syndication Product CatalogProduce and maintain a CloudBlue channel-friendly collateral that assists Providers to both a) understand what products are available by ISV Distribution and Ingram Syndication, b) understand what products are available in the geo(s) they operate in.Be a subject matter expert for CloudBlue channel queries on the available product catalog.• Weekly SLT Product HighlightsUse data sourced from automation systems to generate insights on business performance for product launches, and to report on progress.Use experiential knowledge (personal and from Product Managers) to surface key stories of achievement to share with the Senior Leader Team.• Items per CMP List and Dragon Maintenance and regular AuditsConsistently and regularly review and perform updates on the Items per CMP List using the current defined flows and to maintain accuracy on the data. As well as incorporate new information related to new Vendors present in Ingram Micro Ecosystem.Schedule periodic audits to the Dragon Tool to track veracity of the information displayed to the Channel.Define, create and document an audit process with different key points to be checked against. This will become the Dragon Tool MoT (Moment of Truth). This process will be institutionalized so anybody following it will be able to reach out the same standards. Every execution result will be documented and recorded in Confluence.• Connect Framework (Basic) (Technical)Building UnderstandingPublish Prototype Connector Show less

This profile involves the interaction with the Global Clients especially from US, UK and Australia respectively. I was mainly associated with the interaction of the US clients and handled almost 100+ (approximately) clients of US. The clients used to provide us the projects which is mainly associated with the website designing and development and I was responsible to complete those projects within a stipulated time. I need to interact with the Projects Heads and Project Leads and along with the… Show more This profile involves the interaction with the Global Clients especially from US, UK and Australia respectively. I was mainly associated with the interaction of the US clients and handled almost 100+ (approximately) clients of US. The clients used to provide us the projects which is mainly associated with the website designing and development and I was responsible to complete those projects within a stipulated time. I need to interact with the Projects Heads and Project Leads and along with the developers and designers who were involved mainly to complete the projects and at the same time interact with the clients via emails and calls for the update.Many times I have received the accolades from clients via emails and calls for the project completion within the given time frame. Show less

Worked with Metlife GOSC (Global Operations Support Center), Noida in the Auto and Home Process, US. This company is headquartered in New York. Used to provide insurance, premium to the Auto and Home PolicyHolders only if they are liable to receive the same. Achieved the monthly business targets and delivered within a stipulated time. Recognized as the Star Performer for the 5 consecutive months.