Working as a Support Specialist for Google Workspace deployment and projects

Helping students to identify their skills,filling up application for studying aboard.

Client: Adobe Systems Inc. (April 2012 till date)Job responsibilities: Managing a Team size of 5 members as Technical Lead and helping them to solvecomplex issues. I am part of Problem Management Coordinating for conducting regular meetings withclient. Involved in TCS account level PMO activities such as Contract Management, SOWcreation and Allocation reportInitiatives Active member as a contributor in production support during migration of perpetualorders to subscriptions model for Creative Cloud Products of Adobe Involved in analyzing issues related to migration such as order processing/backlogs issue,system integration issues, provisioning issues etc. Supported different releases and was part of war rooms during Adobe’s launch forDigital marketing products (which was based on Hybris Billing model)sInnovation/Value Adds Have introduced IDOC monitoring alert mechanism to reduce manual effort of Team by30%. Involved in creating various QTP scripts for automating different client requirements whichhelped in various bug fixes overall increasing the efficiency of the Team. Involved in creating utilities in SAP for getting Order/Delivery and Invoice count requiredduring project Quarter end.

Job responsibilities: Exposure to functional knowledge on EDI X12 and EDIFACT standards Monitoring standard EDI documents like 850,855,997,810,940etc and handling issuesrelated to these documents Partner Configuration in Webmethods, Creating/Changing partner profile in TradingNetworks and integrating new partner profile to SAP is part of my work. Troubleshooting VAN communication issuesInitiatives: Supported various Planned/Unplanned outages of Webmethods and SAP. Key Team player during Webmethods version upgrade from 6.1 to 7.2 Involved in activities such as Start/Stop of schedulers and Reprocessing/Resubmittingdocuments during outages Handling critical SAP B2B Connectivity issues and training new members to handle suchsituation.Innovation/Value Adds: Delivered various Brown Bag sessions on B2B and IDOC to make team members understandthe system well Created Assets in TCS knowmax Portal

Job responsibilities: SAP SD-R3 (Order processing, Invoicing, Subscription orders and process, Creating/Changingmore than 200+ jobs and system monitoring were the key responsibilities. Analyzing and fixing issue related to Order Processing such as delivery/invoice/replicationissues. . IDOCS monitoring and processing and analyzing stuck IDOC’s. Monitored SAP PI system and handled issues related to queues. Worked on basics of SAP CRM 5.0Initiativess Created Knowledge repository and sharing with Team members to impart knowledge Involved in various SAP maintenance and version SAP upgrades (version 5.0 to 6.0). Proper co-ordination with different Teams during Adobe’s product launch Processing of finance file in SAPInnovation/Value Adds Created email automated alerts for Job cancellation and long running of jobs which reducestime Created master list for all jobs running in production with all of its parameters requiredduring audit purpose.

JOB RESPONSIBILITIES: 3 months of ILP training in Java. Received training in manual and automation tenting during. Have done Hands-on on QuickTest Professional (QTP) Allotted to TCS-Adobe relationship as SAP - Production Support Executive from April 2012.Initiatives Proactively worked on RCA for defects identified in the system Supported on various process audit activitiesInnovation/Value Adds Generated various ideas related to process optimization and shared the same with theTechnical Lead. Identified bug in data issue in finance files and worked with L3 Team to fix it.