Rob Abrams Email & Phone Number

Luxembourg City, Lu

New York, Ny, Us

As the leader of Mobility Payment Services (MPS) at JPMorgan, I spearhead the development and execution of cutting-edge payment solutions that empower the Automotive, Electric Vehicle (EV), and related industries. Our MPS division is at the forefront of transforming mobility experiences by integrating seamless, secure, and scalable payment technologies. I am responsible for driving the strategic vision and operational excellence across all facets of the business, including product innovation, technology advancement, and financial performance.https://www.jpmorgan.com/payments/solutions/mobility-payments-solutions

Reston, Virginia, Us

New York, Ny, Us

I am responsible for identifying, creating, and running holistic payment solutions that are uniquely tailored to an industry's specific needs. I manage all aspects from strategy, business case development, solution build and related technology/partnerships, and P/L financial responsibility.

Seattle, Wa, Us

Provides e-commerce, digital media, cloud computing, grocery, and hardware technology; $400B revenue, 1,468,000 staff.• Supervise 100% of global payments for accounts payable, employee expense reimbursements, utilities, royalties, taxes, technology, office space, warehouse leases, equipment, procurement, and other vendors in all countries. • Manage 47 direct staff, indirectly influencing 350 global staff.• Direct transaction strategy, implementation, technology, operations, data analysis, process optimization for ACH, EFT, RTP, SEPA, SWIFT, XML, CTX, prepaid, wallets, FedNow, Virtual Card, SUA, Faster Payment Schemes, and other secure payments.• Oversee global employee credit card program, contracts, FinTech relationships, financial operations, and technology.• Analyze and improve on-time payment, credit card revenue rebate, and employee satisfaction metrics.• Identify revenue targets, develop partner relationships, customer and vendor experience, strategy, and operations.• Reduced costs via process improvement and automation and significantly improved on-time payment accuracy.

Seattle, Wa, Us

• Created global change management process and tools for human resources and operations global team.• Led change management communication, training, benefits realization, user adoption, and other program components.• Managed deployment of Kronos timekeeping technology for the international fulfillment center.

Armonk, New York, Ny, Us

Provides information technology, cloud platform, intelligence, cognitive, and consulting solutions; $73B revenue, 345,000 staff.Senior Managing Consultant, 2005-2008• Directed SAP ERP implementation projects of increasing size and complexity with Merck, Sony, MillerCoors, Bank of America, and other Fortune 100 clients, 95 employees, and annual client contracts of $15M.• Delivered global enterprise IT transformations projects on six continents leveraging various global delivery models.• Managed project planning, requirements gathering, contracts, schedules, budgets, tasks, process, tracking, quality assurance, risk management, data analysis, metrics, evaluation, problem-solving, communication, reports, and staff.Program Delivery Management• Developed roadmap, business case and transformed accounts payable through SAP technology transformation.• Led the global documenting and meeting SOX and other regulatory compliance requirements. • Managed program process design, financial metrics, resource allocation, structure, and tasks.• Oversaw SAP implementation project planning, launch, and review for multiple full lifecycle implementations.• Reduced operation costs by improving ordering, fulfillment, warehouse, inventory, and logistics.• Turned around a failing large-scale SAP implementation at a global insurance company.• Identified lessons learned from challenging projects and leveraged improvements in other finance transformation projects.

Armonk, New York, Ny, Us

Change Management• Directed client business readiness and implemented go-live for multiple, large SAP implementations.• Led the creation of 1,100 hours of training materials and delivered 100,000 hours of instruction to 80,000 employees. • Managed FDA compliance requirements for training and certification, including 21 CFR 11.• Redesigned human resources technology, recruiting, and learning management systems.• Led multiple business line integration into a single platform, communications, and training for 15 employees and contractors. • Engineered a stable technology platform, increased uptimes 99%+, improved system response time by 50%, and attained a 100% rating on customer satisfaction.• Led ERP implementation for Sony Pictures, drove training and change management for 12 staff and subcontractors. • Resolved delivery issues and transitioned the company from 12 technology platforms into a single SAP system. • Developed web-based and instructor-led training with localized content translated into seven languages.• Created a long-term maintenance model that allowed for flexibility with ongoing modifications.• Earned 4.9 out of 5.0 rating for customer satisfaction and learning effectiveness.SAP SME• Identified key opportunities for moving towards leading practices to drive operational efficiency.• Developed the implementation roadmap, resource model, project plan, and administrative solution review.• SME for both the learning module and SaaS, ASP, cloud, hosted, and traditional implementation models. Outsource Learning and Human Resources Management• Transitioned an insurance company from self-directed learning and HR functions to an IBM learning management system. • Created business process flows, reduced costs, and boosted profits.• Improved the Costa Rican call center’s efficiency with extensive training on business processes. • Developed a national change leader network that bridged gaps between corporate executives and field representatives.

Miami, Florida, Us

Provides SAP software and services for small and midsized life science companies; $16M revenue and 195 staff.• Designed and implemented a Change Management framework for ERP technology project for client Waste Management.

Dublin 2, Ie

Provides strategy, management, digital, cloud, and cybersecurity consulting services; $44B revenue and 537,000 employees.• As training developer for client Dupont with 58,000 global employees, created an international e-learning finance university.• Improved productivity of finance professionals and increased ROI through decision and risk-taking training.• Increased user productivity by developing innovative electronic business strategy simulation.

Executive Mba, Customer Relationship Management

Abd All But Dissertation, Political Science And Government

Master Of Arts - Ma, Business/Corporate Communications

Bachelor Of Science - Bs, Political Science; Middle East History