Bill Lewis Email and Phone Number
Florida, United States
Bill Lewis's Location
Miami-Fort Lauderdale Area, United States, United States
Bill Lewis's Contact Details
Bill Lewis work email
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Bill Lewis personal email
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Bill Lewis phone numbers
About Bill Lewis
Leader in payments and product management who loves designing and building payment solutions, product lifecycle management, problem solving and team management. I am passionate about process improvement and bringing new technology to market through winning products. I drive the enablement of best-in-class, stand-alone and integrated point of sale payment product solutions driving payment service acceptance.
Bill Lewis's Current Company Details
Bank Of America
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Director, Global Payments Solutions
Florida, United States
- Website:
- bankofamerica.com
- Employees:
- 232061
Bill Lewis Work Experience Details
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Director, Global Payments SolutionsBank Of AmericaFlorida, United States
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Executive Product Leader – Pos Terminals And Card Present SolutionsQualpay Feb 2024 - PresentSan Mateo, Ca, UsOwn and lead Qualpay’s card present Terminal and POS portfolio. -
Vice President, Product ManagementJpmorgan Chase & Co. Feb 2022 - Apr 2023New York, Ny, UsProduct Leader for the JPMC proprietary card present POS hardware product suite for the Small Medium sized Business (SMB) market. The product suite scope included a Mobile payment device, a Tablet Stand, a Communications Hub, a Register, and a wireless terminal.• Drove the Chase mobile payment device from the design phase to manufacturing. -
Vice President, Payments Product ManagementShift4 Jul 2015 - Feb 2022Center Valley, Pennsylvania, UsKey member of the senior management team accountable for managing the development and growth of new and existing Point-of-Sale payment processing products with emphasis on driving revenue and increasing market share. Owned the full software and hardware lifecycle including requirements, development, testing and release for all in-store semi-integrated solutions. Developed product roadmaps and positioning, establish product and service pricing, and drove product strategy to produce the next generation of cutting-edge and leading products in the industry.• Led the architecture and new business unit for the above property gaming platform for major clients including BetMGM, Sightline and Resorts World. • Implemented organizational wide Single Sign On (SSO) platform.• Owned 14 credit card PIN pad models and three hardware platforms leveraging every point of interaction including cardholder facing, countertop, wireless, contactless, and mobile.• Oversaw the launch, scale and improvement of payment product that results in increased partner satisfaction, improved customer experience and growth of the commercial success of Shift4 Payments by 38%.• Serve as a champion for the client experience, capturing feedback from clients to support strategic enhancements. • Effectively managed over 17 hardware releases and 57 software releases enabling the connectivity of 325+ payment software solutions (ISVs). -
Senior Director, Product ManagerVerifone Jun 2014 - Mar 2015New York, Ny, UsManaged all countertop, portable and mobile POS credit card payment solutions for North America, South America and the Caribbean. Accountable for global release management functions, as well as design and development of new product lines.• Managed new product production and manufacturing in Sao Paulo Brazil.• Partnered with Cielo S.A. and Rede S.A. on proprietary in-country products. -
Vice President Product ManagementFirst Data Corporation Sep 2006 - Jun 2014Brookfield, Wisc., UsPromoted to assume primary accountability for developing, implementing, and managing a winning First Data Terminal product strategy for our merchant business. Product owner for First Data’s payments terminal product portfolio encompassing credit, debit, electronic benefits transfer, tokenization, encryption, offers, mobile wallet, dynamic currency conversion, check services, prepaid solutions, and EMV. Led cross-functional product development and implementation teams through complete production release including product specification requirements, marketing, sales requirements, application certification, procurement, and investigating/resolving operational opportunities. • Accountable for $170MM in annual revenues bearing full P&L accountability.• Attained growth from 1,100 to 24,000 monthly PIN pad deployments.• Spearheaded business, technical and operational implementation for new point-of-sale payment products including sales enablement, boarding, deployment, service, support, product performance, and revenue achievement.• Scope spanned hardware management, software development lifecycle, marketing content development, training material generation, supply chain management, and supplier contractual management. Led product channel relationships with Bank of America, Chase, Wells Fargo, PNC, and owned channels. • Accountable for 11 authorization and settlement platforms (front-end and back-end) enabling our product offering availability to all clients resulting in a 20% reduction in attrition. Owned and managed the release of three family platforms supporting countertop, mobile and contactless credit card acceptance devices. -
Director Product ManagementFirst Data Corporation Jan 2003 - Sep 2006Brookfield, Wisc., UsLed and managed all product beta and production releases on multiple platforms including application certifications, internal technology infrastructure design and development, product performance, training materials, sales collateral, and marketing content development. Provided leadership for a team of 13 directs.• Led rigorous product launch process including over 187 milestones and led cross-organization socialization and training for sign-off pre- and post-release for over 50 departments. • Managed and led POS terminal and peripheral offerings from conception through end-of-life for including product management, product development and business development. • Served as the key conduit between the customer community (POS hardware and applications, internal product teams, bank channels, and external customers), software development teams and internal IT departments.• Proactively utilized the voice of customer, as well as market and competitor research to identify emerging industry trends, client needs and other innovation opportunities within key markets, segments or merchant groups.
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Integrations DirectorFirst Data Corporation Aug 2001 - Jan 2003Brookfield, Wisc., UsManaged corporate integrations post M&A including software companies, a banking joint venture and a deployment company. Scope spanned all activities associated with people, property, systems, contracts, processes, and operations.• Championed the organizational integration of a software company resulting in the attainment of 42,000 clients. • Established Bank of America operations and led call center integrations.• Integrated a deployment facility with over 400 FTEs including all systemic integrations, facilities, processes, and operations.
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Call Center DirectorFirst Data Corporation Apr 1997 - Aug 2001Brookfield, Wisc., UsManaged multi-site call center operations including forecasting, quality assurance, contractual relationships, and service level attainment. Led all staffing and scheduling for over 375 associates in a 24/7 multi-site operation. • Managed over 10,000 monthly inbound call volumes and consistently met service levels within 30 seconds. • Select contacted clients included Chase, Wells Fargo, PNC, Owned Accounts, and Bank of America. • Consistently attained average call volumes within a 5% rate.
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Chargeback Operations ManagerSuntrust Bank Feb 1995 - Apr 1997Charlotte, Nc, UsResponsible for managing over $25M average annual volume in credit card disputes and inbound and outbound client correspondence departments. -
Customer Service ManagerAmerican Express Sep 1994 - Feb 1995New York, Ny, UsLead a team of Customer Service Representatives in a quality-focused customer-driven environment -
Operations LeaderAmerican Express Mar 1990 - Sep 1994New York, Ny, Us
Bill Lewis Skills
Mobile Payments
Electronic Payments
Payment Card Processing
Credit Cards
Payments
Payment Systems
Product Management
Management
Debit Cards
Vendor Management
Strategic Partnerships
Payment Gateways
Process Improvement
Strategy
E Payments
Call Centers
Emv
Mobile Commerce
Cards
Payment Industry
Transaction Processing
Business Process Improvement
Six Sigma
Executive Leadership
Bill Lewis Education Details
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Nova Southeastern University🎓 Master Of Business Administration (Mba) Degree -
University Of North Florida🎓 Bachelor Of Business Administration (Bba) Degree In Accounting And Computer Science
Frequently Asked Questions about Bill Lewis
What company does Bill Lewis work for?
Bill Lewis works for Bank Of America
What is Bill Lewis's role at the current company?
Bill Lewis's current role is Director, Global Payments Solutions.
What is Bill Lewis's email address?
Bill Lewis's email address is bi****@****ft4.com
What is Bill Lewis's direct phone number?
Bill Lewis's direct phone number is +130156*****
What schools did Bill Lewis attend?
Bill Lewis attended Nova Southeastern University, University Of North Florida.
What skills is Bill Lewis known for?
Bill Lewis has skills like Mobile Payments, Electronic Payments, Payment Card Processing, Credit Cards, Payments, Payment Systems, Product Management, Management, Debit Cards, Vendor Management, Strategic Partnerships, Payment Gateways.
Who are Bill Lewis's colleagues?
Bill Lewis's colleagues are Tianna Isler, Vishal Kadam, Mitchell Slyman, Ramesh Maruthi, Nyima Baldeh, Crissi Brown, Yanira Delgado.
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