Bill Lewis Email & Phone Number

Florida, United States

San Mateo, Ca, Us

Own and lead Qualpay’s card present Terminal and POS portfolio.

New York, Ny, Us

Product Leader for the JPMC proprietary card present POS hardware product suite for the Small Medium sized Business (SMB) market. The product suite scope included a Mobile payment device, a Tablet Stand, a Communications Hub, a Register, and a wireless terminal.• Drove the Chase mobile payment device from the design phase to manufacturing.

Center Valley, Pennsylvania, Us

Key member of the senior management team accountable for managing the development and growth of new and existing Point-of-Sale payment processing products with emphasis on driving revenue and increasing market share. Owned the full software and hardware lifecycle including requirements, development, testing and release for all in-store semi-integrated solutions. Developed product roadmaps and positioning, establish product and service pricing, and drove product strategy to produce the next generation of cutting-edge and leading products in the industry.• Led the architecture and new business unit for the above property gaming platform for major clients including BetMGM, Sightline and Resorts World. • Implemented organizational wide Single Sign On (SSO) platform.• Owned 14 credit card PIN pad models and three hardware platforms leveraging every point of interaction including cardholder facing, countertop, wireless, contactless, and mobile.• Oversaw the launch, scale and improvement of payment product that results in increased partner satisfaction, improved customer experience and growth of the commercial success of Shift4 Payments by 38%.• Serve as a champion for the client experience, capturing feedback from clients to support strategic enhancements. • Effectively managed over 17 hardware releases and 57 software releases enabling the connectivity of 325+ payment software solutions (ISVs).

New York, Ny, Us

Managed all countertop, portable and mobile POS credit card payment solutions for North America, South America and the Caribbean. Accountable for global release management functions, as well as design and development of new product lines.• Managed new product production and manufacturing in Sao Paulo Brazil.• Partnered with Cielo S.A. and Rede S.A. on proprietary in-country products.

Brookfield, Wisc., Us

Promoted to assume primary accountability for developing, implementing, and managing a winning First Data Terminal product strategy for our merchant business. Product owner for First Data’s payments terminal product portfolio encompassing credit, debit, electronic benefits transfer, tokenization, encryption, offers, mobile wallet, dynamic currency conversion, check services, prepaid solutions, and EMV. Led cross-functional product development and implementation teams through complete production release including product specification requirements, marketing, sales requirements, application certification, procurement, and investigating/resolving operational opportunities. • Accountable for $170MM in annual revenues bearing full P&L accountability.• Attained growth from 1,100 to 24,000 monthly PIN pad deployments.• Spearheaded business, technical and operational implementation for new point-of-sale payment products including sales enablement, boarding, deployment, service, support, product performance, and revenue achievement.• Scope spanned hardware management, software development lifecycle, marketing content development, training material generation, supply chain management, and supplier contractual management. Led product channel relationships with Bank of America, Chase, Wells Fargo, PNC, and owned channels. • Accountable for 11 authorization and settlement platforms (front-end and back-end) enabling our product offering availability to all clients resulting in a 20% reduction in attrition. Owned and managed the release of three family platforms supporting countertop, mobile and contactless credit card acceptance devices.

Brookfield, Wisc., Us

Led and managed all product beta and production releases on multiple platforms including application certifications, internal technology infrastructure design and development, product performance, training materials, sales collateral, and marketing content development. Provided leadership for a team of 13 directs.• Led rigorous product launch process including over 187 milestones and led cross-organization socialization and training for sign-off pre- and post-release for over 50 departments. • Managed and led POS terminal and peripheral offerings from conception through end-of-life for including product management, product development and business development. • Served as the key conduit between the customer community (POS hardware and applications, internal product teams, bank channels, and external customers), software development teams and internal IT departments.• Proactively utilized the voice of customer, as well as market and competitor research to identify emerging industry trends, client needs and other innovation opportunities within key markets, segments or merchant groups.

Brookfield, Wisc., Us

Managed corporate integrations post M&A including software companies, a banking joint venture and a deployment company. Scope spanned all activities associated with people, property, systems, contracts, processes, and operations.• Championed the organizational integration of a software company resulting in the attainment of 42,000 clients. • Established Bank of America operations and led call center integrations.• Integrated a deployment facility with over 400 FTEs including all systemic integrations, facilities, processes, and operations.

Brookfield, Wisc., Us

Managed multi-site call center operations including forecasting, quality assurance, contractual relationships, and service level attainment. Led all staffing and scheduling for over 375 associates in a 24/7 multi-site operation. • Managed over 10,000 monthly inbound call volumes and consistently met service levels within 30 seconds. • Select contacted clients included Chase, Wells Fargo, PNC, Owned Accounts, and Bank of America. • Consistently attained average call volumes within a 5% rate.

Charlotte, Nc, Us

Responsible for managing over $25M average annual volume in credit card disputes and inbound and outbound client correspondence departments.

New York, Ny, Us

Lead a team of Customer Service Representatives in a quality-focused customer-driven environment

New York, Ny, Us

🎓 Master Of Business Administration (Mba) Degree

🎓 Bachelor Of Business Administration (Bba) Degree In Accounting And Computer Science