Empower product teams throughout the entire product lifecycle, from ideation to successful market launch● Developed strategic plans to optimize business performance, leading to a 70% increase in Quantive utilization for OKR management. This enhanced visibility into goal alignment and company initiatives.● Develop and implement operational plans and processes for successful launch of 20 Productsand enhancements in the Mobility, Payments, and Casualty space and… Show more Empower product teams throughout the entire product lifecycle, from ideation to successful market launch● Developed strategic plans to optimize business performance, leading to a 70% increase in Quantive utilization for OKR management. This enhanced visibility into goal alignment and company initiatives.● Develop and implement operational plans and processes for successful launch of 20 Productsand enhancements in the Mobility, Payments, and Casualty space and problem-solve issues or conflicts that may impact timelines and budget● Managed cross-functional teams using excellent communication, facilitating productivity and efficiency in product operations Show less

● Reporting to the Senior Director of Program, Portfolio, and Release Management, this position supports the design, facilitation, and implementation of internal process change management tools● Developed interactive status reports using BI tools that aided the stakeholders in analyzing program health and more informed decision-making● Maintained project scope on several program initiatives across ITOps, DevOps, Workflow, Valuation, and Analytics departments, supporting… Show more ● Reporting to the Senior Director of Program, Portfolio, and Release Management, this position supports the design, facilitation, and implementation of internal process change management tools● Developed interactive status reports using BI tools that aided the stakeholders in analyzing program health and more informed decision-making● Maintained project scope on several program initiatives across ITOps, DevOps, Workflow, Valuation, and Analytics departments, supporting core products and reporting directly to departmental VPs● Managed Go to Market activities on products that addressed the needs of several high-profile clients worth $3M● Utilized a strong ability to prioritize tasks and resources in order to align the product operations team with strategic business goals Show less

• Selected to lead program management projects in the Workflow, Valuation, and Analytics departments for several of our core products reporting to the VP’s in each division• Managed Go-To-Market activities for several high-profile clients worth < $3M of business • Report to and inform upper level management using Microsoft Project Online and data visualization software on a weekly and monthly basis reduced work effort of program management team by 20% within one quarter.

Demonstrated expertise in collaborating with elected officials, advisory councils, community organizations, and park patrons to foster inclusive and healthy communities. Together we secured 4 new playgrounds and funding for a new state of the art fieldhouse● Applied effective listening skills to identify and address gaps, fostering solutions and policy changes with senior management● Improved diversity of direct reports by 40% and created a high-performance team based on… Show more Demonstrated expertise in collaborating with elected officials, advisory councils, community organizations, and park patrons to foster inclusive and healthy communities. Together we secured 4 new playgrounds and funding for a new state of the art fieldhouse● Applied effective listening skills to identify and address gaps, fostering solutions and policy changes with senior management● Improved diversity of direct reports by 40% and created a high-performance team based on merit, skills, and interest. Efforts improved enrollment, program offerings, and CPD's reach of different demographics by 20%● Analyzed program enrollments to find a solution which reallocated staff to locations in need during hiring freeze which reduced hiring needs and achieved 20% savings of a $2M budget● Negotiated contracts and permits with outside vendors totaling $500K using tested negotiation principles● Trained 300 staff on new registration software, Activenet, during change management initiatives. Met completion goals by assigned deadline● Accelerated professional development through an Executive MBA program, leveraging my leadership skills to have 20% staff promotions and secured rapid promotion to Area Manager from Program Specialist within just one year, demonstrating exceptional leadership potential Show less

• Managed project work among grant partners, CLOCC (Consortium to Lower Obesity in Chicago’s Children), Active Transit Alliance, and Department of Health and Human Services and submitted reports to grant sponsors• Researched work on “healthy eating” objectives which became the basis for our healthy vending policy, one of the strictest policies of the city agencies

• Led planning efforts and maintained project plan for all aspects of certificate program including 6 major components of certificate (over 1000 tasks per year), tracking student completion for over 1400 students• Taught various management and leadership skills, through kinesthetic workshops including operations/communication game, “The Beer Game” from MIT, “Star Power” on class and power, created workshops on diversity, difficult conversations, ethics, improvisation, and goal setting… Show more • Led planning efforts and maintained project plan for all aspects of certificate program including 6 major components of certificate (over 1000 tasks per year), tracking student completion for over 1400 students• Taught various management and leadership skills, through kinesthetic workshops including operations/communication game, “The Beer Game” from MIT, “Star Power” on class and power, created workshops on diversity, difficult conversations, ethics, improvisation, and goal setting. Allowed students to take a more concentrated deep dive of important leadership skills• Coached alumni adjunct professors to gather more real-time feedback to provide timely support during the initial 10-week course• Designed and trained 400+ TA’s and adjunct professors using learned pedagogy in emotional intelligence via coaching principles to balance out only teaching management skills Show less

Managed program operations of The Undergraduate Leadership Program, initially the only academic certificate leadership program at Northwestern. Students took 4 courses and attended 2 retreats during sophomore, junior, and senior year and returned to the program as adjunct professors to teach small team projects.

Administrative Duties

• Managed communications for 50 exchange students living in the US, organized 2 cultural retreats• Managed travel & logistics of 6 US High Schools to Russia funded by US Information Agency.• Participated in 8 month cultural exchange to Colombia, South America