Scott Payne Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Designed an entire end to end virtual assessment centre process, testing candidates on 5 activities without the requirement for external provider testing• Implemented a new interview guide and scoring system• Moved away from leaders making a yes/maybe/no decision and introduced an inbuilt assessment centre scoring metric • Full position and requisition management through SucccessFactors• Successfully developed a companywide approach to volume recruitment, uniting 3 separate companies (and 6 business units) individual overlapping recruitment processes into a bimonthly campaign • Screened candidates via phone and video interview• Drafted letters of offer• Met with heads of and GM’s to discuss recruitment pain points• Recruited for roles from 40 - 130 at a time (a mix of volume and non-volume)• Largest volume intake request was 80, 78 roles filled successfully (687 applications nationwide)• Launched recruiting in 3 new cities not previously recruited in• Ran assessment centres for Wollongong, Sydney CBD, Parramatta, Melbourne, Hobart, Perth, and Brisbane• Provided assessment centre training to leaders across the business• Produced a new job ad format, moving away from traditional type• Influenced the value of video interviews into the TA Team and sourced and introduced Modern Hire into the business

Melbourne, Victoria, Australia

• I was responsible for moving the recruitment for our contact centre from an agency, in-house, saving the company $300K per year• Solely designed and implemented a contact centre assessment centre recruitment process• Mapped out all candidate activities, role plays and interview guides• Screened on average 450 candidates via video interview for each recruitment campaign (up to 15 roles)• Further shortlisted and phone screened candidates• Ran assessment centres for the contact centre (switched to virtually during COVID)• Provided exceptional candidate experience for all those who applied• Offered roles, providing feedback to all candidates, and entered successful candidates into Workday

Melbourne, Australia

• Actively sourced candidates through Seek and LinkedIn• Briefed with hiring managers right across the business to discuss recruitment needs• Created and wrote job adverts• Recruited up to 25 roles at a time across Operations, Finance, Sales, Marketing, IT, HR and Risk• Screened candidates through phone and video interviews• Produced interview guides specific for each role• Interviewed candidates• Shortlisted candidates and provided recommendations to hiring managers• Built and maintained talent pools• Provided interview feedback, offered roles and entered successful candidates into Workday• Boosted LinkedIn presence• System enhancements to ATS (Taleo)

Melbourne, Australia

• Supported the Talent Acquisition Specialists• Booked interviews• Setting up candidates for psychometric testing• Conducted reference checks• Designed and set up of Enboarder (Onboarding System)• Entered candidates into our HRIS (Workday)• Handled all internal recruitment• Liaised with stakeholders

Melbourne, Australia

• Replied to customer emails• Responded to social media posts• Replied to website enquiries Assisting contact centre• Assisted and coached new team members• Completed customer callbacks

Melbourne, Australia

• Answered inbound calls• Provided outstanding customer service• Cross selling of banking products• Confirmed transactions• Resolved customer complaints• Accurate customer data entry

Melbourne, Australia

• Managed a team of up to 5 Cabin Crew• Provided support and feedback to my team• Created a positive and safe working environment• Remained current with all regulatory standards• Ongoing training and development of new team members• Responsible for Business Class service• Reported all safe and security risks to management• Ensured service flows are maintained while creating a welcoming environment for all guests• Provided support to Cabin Crew during incidents