Payton Stone Email and Phone Number

Complete all teller duties which include processing deposits, withdraws, transfers, and cashing checksAccess confidential member information for purposes of opening a wide variety of accounts, complete loan applications, set up online banking, print instant issue debit cardsResolve member complaints and questions which included filing fraud disputesProcess End of Day Balancing procedures for my teller drawerPerform account maintenance per member requests

• Work with insurance companies for verification and benefit coverage breakdowns• Utilize the aging reports to process claims, complete follow ups for outstanding claims payments, contact patients with outstanding balances, send collections letters, and process account to be sent to our collections agency• Manage incoming mail for accounts receivable, insurance / patient payments, and accounts payable• Collect payments for services rendered in the past or the same day, correctly post all payments to patient accounts, present treatment plans, and offer financial options for treatment• Operate a multiple line phone system to schedule appointments for new and existing patients• Answer all billing questions and conduct account audits, which includes explaining to patients’ details about the benefits with their individual insurance policies.• Process End of Day paperwork, balance collection totals for the day and month, prepare bank deposits without errors for pick up by a courier

• Promoted external relationships by working with insurance companies and answered phones to schedule appointments for patients• Contributed to the daily collections by posting payments from patients and insurances, processing claims, and following up on outstanding claims• Greeted patients in a happy and friendly manner while welcoming them to the practice• Handled patient information to present treatment plans and prepare financial arrangements, including financing programs such as Care Credit

• Processed deposits, withdraws, transfers, cashed checks for members• Accessed confidential member information for purposes of opening a wide variety of accounts, completing loan applications, and extending loan offers with minimal to no errors• Resolved member complaints and questions which included filing fraud disputes• Provided override authority to other tellers in need of assistance and managed daily balances of teller drawers, TCR, Vault, and C-fund

clean work station, scan inventory, accept all forms of payment, maintain a cash register

• Helped the CMA and Program Director with minor clerical tasks• Shadowed the CMA, Program Director, and Nurse Practitioner

Studying Public Health to earn a Bachelors of Science.

Prepared food and drinks, waited tables, bussed tables, cleaned facility, restocked supplies, took orders by phone and in person