Senior Sales Development Specialist
Current- Designed and implemented a new email communication system that significantly improved the efficiency of the Account Management Team.- Evaluated and optimized existing Zapier workflows to ensure validity, relevance, and efficiency, leading to more streamlined task completion.- Integrated real-time sales data into CRM records, enhancing Account Managers’ ability to conduct targeted outreach, improve marketing intelligence, and manage customer journeys effectively.- Built and refined onboarding workflows and customer journeys, incorporating SMS, email, and Account Manager calls to maximize the average cost per account and improve customer engagement and retention.