Assisted in business development reporting based on CRM data, particularly attorney/contact relations such as who-knows-whom and prospect/client tracking.Coordinated with the events team to assist in technology-related processes, including InterAction list targeting and segmentation for firm alerts, newsletters, announcements, and events, as well as creating Vuture registration forms and attendance reporting.Generated InterAction proceed request reports for attorneys on bankruptcy filing cases to establish firm connections and feasibility with pursuing business with the associated unsecured creditors.Circulated, distributed, and analyzed data on reoccurring newsletters, executed A/B testing, and created statistical Excel reports that tracked metrics such as links clicked, bounce rate, and unsubscribe rate to interpret data for strategic planning.

Organized "Doggie Swim" days with dog-related vendors in attendance Created biweekly schedules for 15 employeesTrained 15 employees in customer service expectations, computer systems, and company standardsCollaborated with 3-5 employees each shift to strategize and excite exceeding company performance metricsAccurately managed cash flow operations dailyBuild rapport with new and returning customers to promote the company's mission and valuesOptimized workflow by maintaining a clean and operating spacePreformed complete inventory checks of current merchandise at directed intervalsHosted pool rentals weekly with 10-40 guests in attendance

Ensured all COVID-19 procedures were properly and carefully followed, completed transactions for pool memberships and merchandise, cleaned facility upon opening and closing, handled cash and credit sales, and provided information about special events.

Registered guests for memberships and other servicesPresented information on multiple departments to customersDetermined conclusions from Excel reports on member usageCoordinated building tours with building monitorsDesigned graphics for the monthly events bulletin board

Ensured all COVID-19 procedures were carefully and adequately followed. Provided quality service while actively promoting the LrC, membership, programs, and special events. Greeted all members and guests, answered phone calls, and assisted with questions.