- Rapidly achieved a promotion from wellness coordinator to special accountspecialist for exceeding expectations and exuding leadership competencies acrosswellness coordination, benefits administration, and event planning functional areas- Govern accounts for high-profile corporate clients – including Shell and Motiva – byowning all aspects of account management efforts by identifying and resolving clientissues, maintaining positive outreach, and facilitating ongoing communication- Lead 30+ influenza clinics and 15-20 biometrics screening sites by organizing site set-upefforts, conducting administrative tasks, and leading the patient check-in process- Foster a data-driven approach to organizational decision making by verifying, inputting,and interpreting data focused on clinic operations, traffic, and progress- Deploy interactive learning methodologies and techniques to conceptualize, design,and deliver compelling learning programs for flu and biometric clinic operations- Elevate Kelsey Seybold's practices for patient experience and information gathering byconducting comprehensive audits to analyze the effectiveness of existing processes,ideate methods to automate practices, and reduce tough loss- Ascertain client business challenges and needs to develop specialized, high-touchsolutions and align Kelsey Seybold’s services with new and existing client expectationsand business growth

- Catalyzed data information, integrity, and access by tracking logs and maintainingaccurate data entry logs, documenting problems and quality issues, and entering billingand demographic information- Fostered data-driven decision-making by troubleshooting, reviewing, and compilingresults to generate and disseminate monthly reports and insights on data comparison- Developed an applied command and acumen of lab best practices by orchestratingactivities, including receiving and processing specimens- Flexed critical and deductive thinking skills to evaluate and reject specimens for qualityissues and proper identification and verify correct specimen identification andrequirements against test requests – while maintaining strict adherence to a robustlaboratory rejection criteria- Demonstrated competencies in specimen collection to support patients with a wide-range of medical needs – while maintaining a strict adherence to safety, infectioncontrol, and OSHA Blood Borne Pathogen guidelines- Adopted an electronic, streamlined method for data management amid leveragingLIMS and Quickbase systems to retain sample barcodes, requisitions, and data- Developed a mastery of compliance policies to ensure adherence to companystandards, health and safety guidelines, and industry practices

- Drove learning, development, and adjustment for team members by communicatingcritical processes, executing training sessions, and answering complex inquiries- Synthesized team member performance to increase productivity and tailor trainingtechniques; conducted 1:1 meetings for low-performing team members to generatesolutions, discuss best practices, and promote business areas- Fostered learning and awareness of Pappasito's culture, values, policies, andprocedures to ensure an effective, agile restaurant operations; evaluated performanceand engagement, while tracking progress and behaviors