Payton Walker Email & Phone Number

New York, United States

New York, New York, United States

• Designed and conducted UX and consumer insight research projects for various B2C companies including: Netflix, SC Johnson, Unilever, DoorDash, and Instacart.
• Collaborated with multiple stakeholders, including engineering teams and product managers, to analyze data and interviews. Gathering important learnings that improved consumer experience.
• Led a quarterly competitive UX benchmarking assessment across 4 competitors, determining time-to-complete measures for 6 key tasks, which influenced engineering pipelines and resulted in a 15% reduction in average task.
• Coordinated a global audit of more than 15 online platforms and 5 countries, resulting in a comprehensive roadmap for client R&D team that aligned with anticipated industry trends.
• Created a department playbook for assessing the viability of assets, analyzing 50+ internal documents and prioritizing key indicators for quickly assessing the strengths of an asset.
• Reviewed 30+ internal research reports, identifying key signifiers of cultural authenticity to consumers, leading to the development of refined product pipelines.

• Designed, recruited, fielded, and reported on consumer insights and trends for clients across sectors including: CPG, SVOD, and Hospitality POS.
• Facilitated and organized innovation workshops, resulting in the development of new brand positioning strategies and product development briefs for the next 5-10 years
• Managed recruiting internally, reducing project costs by 40-70% while maintaining high participant quality standards.
• Identified key dissatisfaction points through competitive analysis of user experiences across platforms, which informed a key UX redesign.
• Moderated over 30 participants in an online ethnography, creating a comprehensive framework of the consumer experience that guided the redesign of a nationwide loyalty program, contributing to a 34% increase in revenue.
• Conducted focus groups to determine customer values in beauty products, resulting in the development of five new SKUs that contributed to the company's acquisition later that year.

Los Gatos, California, United States

Guided and managed clients through the home-buying process from start to finishSold over $2.6M in Real Estate in first two yearsSolicited new business via open houses, mailing campaigns, and cold calling

Proactively learned multiple roles to increase my value to the business and be flexible to the restaurant’s needs. Served and bartended during Financial District happy hours. During events, acted as liaison between event coordinator, chefs, and guests. Managed teams of 5-10 people including bartenders, servers, and bussers. Cultivated specific interests in.

Richmond, California, United States

Designed and sold custom closets and organizational systems for homes. cultivated my own leads for sales and proactively managed my own schedule and deliverables. Displayed showrooms to clients and managed client expectations, while focused on opportunities for up-selling and delivering client value. Learned proprietary 3D CAD software and assisted my.

Capitola, California, United States

Team lead responsible for the front and back of house. Managed process flow, goods/materials ordering and relationships with partners/venders. Hired and trained new team members. Responsible for mediating team conflicts

Bachelors, Philosophy

Associate Of Arts - Aa, Legal Studies