Jeff Pazen Email & Phone Number

Cork, Ireland, IE

Elk Grove Village, Illinois, US

• Defined vision and established an entirely new Customer Experience practice, designed to ensure proactive, best-in-class customer engagement that strengthen relationships with clients and partners at all levels..
• Designed and deployed a communication framework to strengthen our customer engagement methodology, socialized across delivery teams driving individual accountability. Guided and led managers in Customer Experience and.
• Oversaw UX research activities in the development of user profiles and personas in support of an improved Customer Portal experience that better frames site features, performance utilization tools, and services. * Led.

Elk Grove Village, Illinois, US

• Conducted lead UX Design enhancements, including strategy, planning, and redesign of a cloud-based Electronic Medical Record (EMR) platform, built to manage all facets of patient care and practice management for a.
• Conducted all aspects of user research, information architecture, and interface design with the client and development team.
• Established, led, and reinforced the need for adoption of Agile methodologies within our internal software development team to streamline efficiencies. * Applied and reinforced UX research and design to improve the.

• After nearly 10 years within Publicis Health, I took on unique contract engagements between 2014—2018, listed in the workplaces and efforts seen below. In each role, I was brought in as a multifaceted, experienced.
• Established agency UX initiative to improve sophistication of deliverables, establishing process and best practice
• Oversaw execution of UX research, information architecture, and design to generate optimal digital experiences
• Managed analyst team tasked with program performance reporting (LinkedIn marketing, paid search, lead nurturing campaigns, social, inbound, and email campaigns)Director Digital Marketing: Northwestern Medicine
• Developed integrated digital marketing across channels in support of patient and employee engagement
• Redesigned unified website and user experience amid ongoing mergers in the Chicago regionAssociate Creative Director: Walgreens

Worldwide, OO

• Recruited by the Deloitte Cognitive Intelligence team to manage UX and interface design for a transformative proof-of-concept application that leverages the IBM Watson cognitive computing engine and natural language.
• Oversaw research, planning, and all aspects of information architecture to craft the experience.
• Developed the roadmap for the future, including social hooks to generate future state population health dialogue.

Boston, MA, US

• Recruited to provide leadership within a corporate life sciences account, becoming a “connector” between the brand/creative team, account, and divisional franchises.
• Executed global strategies across the US, Brazil, China, and India for a major Life Sciences/Healthcare account.
• Oversaw execution of both online and traditional deliverables including social campaigns, film and video, and experiential event production for major in-person exhibitions.

Chicago, Illinois, US

• After a merger between WIlliams Labadie and Discovery Chicago (another Publicis Health agency), was picked to lead actionable digital strategies across agency accounts.
• Directed multidisciplinary digital teams, oversaw execution of all digital initiatives and development.
• Project initiatives include website and application development, tablet and mobile applications, online learning programs and interactive case studies, e-mail campaigns and e-newsletters, online games, surveys, PPC and.

• Advanced to Vice President of Digital Strategy while guiding the transformation of traditional agency workflows into a digital-first mindset.
• Realigned individual contributor roles to fit within a stronger operational model focused on bestpractice in digital through user experience to improve the overall sophistication of client initiatives.
• Developed and implemented digital strategy process overview, used in agency new business proposals.

• Brought on to build digital competencies within a growing Publicis Health marketing agency.
• Recognized for continued growth in digital marketing, driving increased revenues year over year.

• Partner and co-founder of independent creative services firm specializing in digital business solutions.
• Led design strategy and creative direction, design and graphic production.
• Identified and established new business opportunities, managed accounts and client relations

• Directed multi-disciplinary digital team for BritneySpears.com and SiegfriedandRoy.com entertainment websites.
• Designed and developed both online and traditional initiatives: websites, interactive presentations, print advertising.

New York, NY, US

• Designed and developed online initiatives, including website concepts and prototypes, presentation materials.
• Developed and coordinated project documentation, including business requirements, functional specifications, and information architecture prior to creative execution.
• Led multidisciplinary digital team including designers, content strategists, production, project management for client web properties.Key digital projects/clientele: Discover Card, Discover Business Services, GE.

• Designed and developed graphic communication initiatives.
• Conducted design, layout, image manipulation, photo retouching, brand identity, and logo development. Clientele: Chicago Blackhawks Hockey Team, Chicago White Sox Baseball Team, Fox Sports (Chicago, Ohio, and Bay Area.

Bachelor Of Science - Bs, Design

Education record