Paz Gaon Email & Phone Number

Tel Aviv District, Israel

● Functioning as the customer's main POC- managing the whole customers life cycle, from sales handover to onboarding, adoption, retention and up-sales. ● Being the product's expert, consultant and educator to multinational customers.● Working in a dynamic environment that provided me with tools to build client relationships, prioritizing and pay high attention to details.● Hosting webinars, creating playbooks & leading training sessions to ~200 SMB customers with overall monthly revenue of 500K$.● Helping customers to achieve their desired outcomes by leveraging the product adoption and promoting them to premium level accounts.● Providing initial support solutions and working closely with tier 3 support, solutions engineers, product and R&D teams to integrate customers' feedback into the product.● Managing accounts full ad operations and monetization based on data and reports.

Tel Aviv, Israel

● Being a focal point between company products and services and its B2B2C customers- providing an operational, technical, and financial solution to 50 business clients.● Mediating customer's feedback regarding the e-commerce site and product, to the relevant teams: sales, marketing, operations, product, content, tech support, and management.● Responsible for data collection critical to the company's ability to analyze the amount of operational failures in order to test the success of the business and operational model.● Working with operational dashboards and data management related to customer service in Zendesk software.● Shift management of 20 service and back-office engineers, responsible for providing solutions, data analysis, and reporting to the company's management.

Tel Aviv-Yafo, Tel Aviv, Israel

● Maintained a high level of customer service, and facilities to preserve the satisfaction of 4,500 members and a low annual churn rate that was reflected in the retention of 85% of the customers who renewed their annual membership.● Managed the Team of 2 department managers and 40 employees directly, responsible for recruitment, training supervision, attendance, and salary system.● Managed and implemented employee attendance software that increased control over working hours of 150 employees and economized with the budget.

Tel Aviv, Israel

● Managed 15 employees; security, front desk service, health club, and transportation departments, budget management of 1.2 million NIS annually, yearly work plan & goals, EHS, accessibility, fire permits, and business licenses.● Responsible for the security and safety of 600 complex residents, including independent and hospitalized tenants and staff, based on 5-star hotelier customer service

Tel Aviv-Yafo, Tel Aviv, Israel

As a Duty Manager overseeing the operation of all hotel's departments, handling customer service & technical inquires on international standards to multinational customers of businessmen and touristsAs a security officer, I was responsible for the security and safety of the 500 guests and 120 staff membersManaged the customer service departments of Valet Parking and Bell Boys

Company Medic, Combat Engeniring Corps.

Poma Course, Product Operation Management

An extensive hands-on course for transformable skills to the hi-tech industry, practicing methods, tools, and skills of the startup.

External Studies- Security Mannagment

Bachelor'S Degree, Government & Society Majoring Public Administration

Activities and Societies: Practical internship at the Tel Aviv-Yafo Tourism Association 2009-2010 I conducted a review.