Managing support issues for a group of Customers to ensure appropriate service delivery Managing strong customer relationship Coordinating Postgres Profissional resources for resolving customer needs Identifying, building and developing customer support plan Identifying customer's needs and pain points, preparing recommendations and correction plan

• Discovering customers’ needs, negotiating with issues and objections;• Designing solution architecture, value propositioning, adapting to specific customer/industry: retail, telecom, pharma, manufacturing, finance and others;• Selling IaaS/PaaS Oracle Cloud product stack, Oracle Database, Data Warehouse Integration Products, Analytics, DB Security options and concepts, Cloud security: Oracle Cloud Access Security Broker (CASB), Web Application Firewall (WAF);• Designing PoC, quoting;• Marketing support: Oracle technology speaker, creating and delivering customer workshops and webinars;• Sales training and enablement: content creation, presentation and assessment, adopted to specific customer needs;• Supporting Oracle partners: preparing assets, delivering trainings and presentations, supporting partners with customer’s negotiation, adopting assets for specific partner needs;

Managing and delivering of Premier Support services to clients. Providing support and implementation of Microsoft solutions and best practices in order to increase customer satisfaction by understanding and identifying the customer's needs and pain points, building and maintaining strong working relationships, and managing the account effectively. Helping in public cloud testing, supporting with Azure and O365 proof-of-concept projects. * Participating in the renewal of the contract * Planning and organize the proactive works * Planning and organizing trainings and additional learning * Finding opportunities for public cloud implementation * Helping with hybrid cloud/on-premise solutions support * Participating in solving difficult cases * Preparing technical offerings * Regular documentation and reporting * Participating in escalations * Case management

Managing SAP and Siebel support at the large retail company.