Implemented and managed Information Security-focused GRC initiatives, establishing robust governance structures aligned with industry standards. Conducted thorough risk assessments, formulated mitigation strategies, and ensured organizational compliance with policies, fostering a secure environment. * Led Governance, Risk Management, and Compliance (GRC) initiatives, aligning with industry standards and regulations. * Conducted comprehensive risk assessments and developed mitigation strategies. * Ensured compliance with information security standards and data privacy regulations for Client Due Diligence (CDD). * Contributed to security policy development and maintained incident response plans. * Conducted Vendor Due Diligence (VDD) including assessing security controls, managing third- party risks, audits, and contract negotiations. * Collaborated with vendors to enhance security awareness and training programs, securing the supply chain.

Partner with product teams and other teams in Microsoft Services to drive, track, and deliver product improvement and/or effective mitigations to address problem areas, issues, or risks * Collaborated with product teams and Microsoft Services to drive product improvement and risk mitigation. * Communicated key problem areas, issues, and risks to stakeholders. * Orchestrated SLT review meeting preparations, including deck creation and updating, schedule coordination, and KPI collection from 120 service teams. * Facilitated communication of changes and requests to all service teams. *. Led prep meetings for each review, demonstrating proficiency in project management and communication skills.

Provided 24/7 data center support services globally, ensuring continuous monitoring and routine operation tasks. Proficiently troubleshooted and resolved incidents in adherence to Data Center protocols, including incident tracking, response, and documentation procedures. * Provided 24/7 monitoring and routine operational tasks for global data centers as a Senior Engineer. * Successfully triaged and resolved incidents in adherence to established processes, including tracking, response, and documentation. *. Categorized and prioritized incidents, engaging stakeholders as necessary. *. Ran bridge calls for high-priority incidents with required teams. *. Managed incident lifecycle, escalating as needed, and kept stakeholders informed. *. Proficiently identified and engaged support teams for prompt incident resolution, ensuring seamless data center operations.

Global information security provides technical support around Firewall/IDS issues, site to site VPN Issues, Web Filtering, security proxy issues to monitor network security infrastructure devices. * Provided technical support for Firewall/IDS, site-to-site VPN, web filtering, and security proxy issues as Senior Technical Support at MasterCard. *. Monitored and troubleshooted application deployment in the SSCM server/client environment. *. Managed client access and utilized tools for batch deployments. *. Proficient in Access Management Center/IDM tool, handling two-factor authentication. *. Addressed various IT issues including those related to Linux & UNIX servers, VPN, and Windows Admin Active Directory.