Payal Bhatnagar Email & Phone Number

· Spearheaded the management of U.S. Health and Welfare plans, enhancing efficiency and compliance across client services · Managed key vendor relationships, acting as the primary point of contact for escalations and negotiations to boost participant satisfaction · Led the active payroll management for both active employees and retirees, including accurate pension deductions and compliance checks · Orchestrated annual open enrollment processes, from system updates and testing to… Show more · Spearheaded the management of U.S. Health and Welfare plans, enhancing efficiency and compliance across client services · Managed key vendor relationships, acting as the primary point of contact for escalations and negotiations to boost participant satisfaction · Led the active payroll management for both active employees and retirees, including accurate pension deductions and compliance checks · Orchestrated annual open enrollment processes, from system updates and testing to vendor coordination, ensuring flawless execution · Implemented root cause analysis for issue resolution, significantly reducing recurring problems and strengthening client trust Show less

· Handled escalated client issues, ensuring rapid and effective resolution within stipulated timelines · Oversaw the accurate processing of payroll and pension deductions, maintaining strict adherence to compliance standards · Developed and maintained reports to track operational performance, enhancing transparency and operational decision-making

· Managed a broad array of legal documents related to mortgage processing, ensuring compliance and accuracy · Addressed and resolved customer complaints, improving client satisfaction and retention · Performed detailed audits on mortgage transactions to identify and rectify discrepancies, ensuring error-free processing