As the Branch Operations Manager at Knight Archer Insurance, I play a key role in driving operational excellence, customer satisfaction, and strategic growth within our branches. My responsibilities included overseeing daily operations, managing a dedicated team of insurance professionals, and ensuring compliance with industry standards and company policies. I am particularly passionate about fostering a culture of growth and development, focusing on empowering team members and helping them… Show more As the Branch Operations Manager at Knight Archer Insurance, I play a key role in driving operational excellence, customer satisfaction, and strategic growth within our branches. My responsibilities included overseeing daily operations, managing a dedicated team of insurance professionals, and ensuring compliance with industry standards and company policies. I am particularly passionate about fostering a culture of growth and development, focusing on empowering team members and helping them reach their full potential. Show less

In my roles as a Personal and Commercial Executive at Knight Archer Insurance, I was responsible for providing tailored insurance solutions to both individual and business clients. I specialized in assessing client needs, advising on the most suitable coverage options, and ensuring seamless service delivery across personal and commercial lines. My goal was to build long-lasting client relationships and support their insurance needs with integrity and expertise.

As a branch manager it is my job to ensure that my company, Teleco Supply, continues to advance amongst the competitive wireless sales landscape. By delivering quality staffing, solidifying a great customer service experience and by executing strategic sales techniques we remain strong as industry leaders in wireless technology.Transferable Skills Introduced and executed tactical sales strategies with my team to achieve company targets.Effectively handled customer enquiries… Show more As a branch manager it is my job to ensure that my company, Teleco Supply, continues to advance amongst the competitive wireless sales landscape. By delivering quality staffing, solidifying a great customer service experience and by executing strategic sales techniques we remain strong as industry leaders in wireless technology.Transferable Skills Introduced and executed tactical sales strategies with my team to achieve company targets.Effectively handled customer enquiries, accounts payable and account maintenance.In charge of inventory ordering, shipping, receiving, tracking and product servicing for three store locations.Aided in hardware repair and servicing/software and application troubleshooting.Responsible for recruiting and training new employees.Managed employees and oversaw scheduling and key performance reviews.Exceedingly competent on both PC and Mac interfaces and with Rogers proprietary sales software.In-depth knowledge of wireless broadband platforms. Tasked with social media promotion and management.Acted as a small business specialist and utilized CRM programs for acquisition, retention and follow up. Show less

As a business relationship manager I leveraged my sales ability and my networks in the community to heighten business acquisition of corporate clients and maintain their active accounts.Transferable SkillsLeveraged sales abilities and community networks to heighten new business acquisition.Effectively facilitated sales consultation services to all levels of business infrastructures from frontline employees to CEOs.Consistently earned a 100% customer service sales rating on… Show more As a business relationship manager I leveraged my sales ability and my networks in the community to heighten business acquisition of corporate clients and maintain their active accounts.Transferable SkillsLeveraged sales abilities and community networks to heighten new business acquisition.Effectively facilitated sales consultation services to all levels of business infrastructures from frontline employees to CEOs.Consistently earned a 100% customer service sales rating on post-sale consumer surveys.Responsible for set up, maintenance and salvage of ongoing client contracts through use of current CRM programs.Hosted Mobile OS training seminars for corporate cliental. Assigned to device hardware and network software solutions.Worked to exceed sales targets and minimize network loses.Maintained and continually exceeded strict sales quotas– achieved top sales distinction in over 80% of months employed. Featured in radio and print advertisements launched as a major advertising campaign for the company. Managed client invoices and procured action on outstanding items.Facilitated various business promotional events including trade shows and client Q & A seminars. Show less