Pavol (Patrick) Babic Email & Phone Number

London, Gb

Staines

Reading, United Kingdom

Reading, United Kingdom

• Provide 3rd line user support to all CfBT staff on Infrastructure issues, ensuring that support calls logged with the IT Service Desk are resolved within the targets of the SLAs. • Work to the IT Change Management process to ensure full testing and piloting of Infrastructure changes and improvements prior to implementation to ensure successful release. • Manage the work of 3rd parties and external contractors as necessary. • Planning, design and implementation of operational… Show more • Provide 3rd line user support to all CfBT staff on Infrastructure issues, ensuring that support calls logged with the IT Service Desk are resolved within the targets of the SLAs. • Work to the IT Change Management process to ensure full testing and piloting of Infrastructure changes and improvements prior to implementation to ensure successful release. • Manage the work of 3rd parties and external contractors as necessary. • Planning, design and implementation of operational and IT improvement projects as directed by the Technology Solutions Manager in conjunction with the yearly delivery plan, providing recommendations and costings. Ensure all relevant documentation is created and distributed to facilitate inter-team knowledge transfer. • Liase with members of the IT services team to ensure that the IT services in all geographical locations are effectively managed. Show less

• Complete life cycle design, build and support of Microsoft based server and client systems• IT Manager for major government research organisation, regularly based on site• Lead engineer and full end customer support• Documentation of new and existing customer solutions including internal knowledge bases• Installation and configuration of HP and CISCO network switches• Installation and configuration of server and SAN hardware• Design, installation, configuration and… Show more • Complete life cycle design, build and support of Microsoft based server and client systems• IT Manager for major government research organisation, regularly based on site• Lead engineer and full end customer support• Documentation of new and existing customer solutions including internal knowledge bases• Installation and configuration of HP and CISCO network switches• Installation and configuration of server and SAN hardware• Design, installation, configuration and support for: VMWare, Citrix, Open-e, Xenserver environments• Investigating, designing, installing, configuring and supporting various products for clients• Implementing business continuity solutions for clients, including active backup solutions• Disaster recovery planning and testing Show less

Maidenhead

• Support of around 100 server Windows 2000 Server and Server 2003 across 50 sites• Build, install and configuration of site servers• Resolution of AD, DNS, WINS, DHCP and IIS issues • Configuration of Cisco Catalyst series switches• Project Engineer for standardisation of server management infrastructure• 2nd and 3rd line support for 2000 users across 50 sites

Bracknell

• All level support for 800+ users, 200+ remote users – hardware, software• Resolution of customer problems via telephone support, remote access or face to face visits• Liaison with server and network support team to facilitate cross team projects relating to desktop infrastructure, Active Directory and security management• Installation and configuration of desktops and laptops• Undertaking ad hoc tasks and project work• Using LANDesk 8.0 for remote access, software… Show more • All level support for 800+ users, 200+ remote users – hardware, software• Resolution of customer problems via telephone support, remote access or face to face visits• Liaison with server and network support team to facilitate cross team projects relating to desktop infrastructure, Active Directory and security management• Installation and configuration of desktops and laptops• Undertaking ad hoc tasks and project work• Using LANDesk 8.0 for remote access, software deployment and administration Show less