Puneet Badam

Puneet Badam Email and Phone Number

IT Operations, Service Management, CSM® @ Spree Marketing
pune, maharashtra, india
Puneet Badam's Location
Pune, Maharashtra, India, India
Puneet Badam's Contact Details

Puneet Badam personal email

About Puneet Badam

Reinventing businesses and industries with strategic recommendations that drive change in a digitallyenabled era.

Puneet Badam's Current Company Details
Spree Marketing

Spree Marketing

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IT Operations, Service Management, CSM®
pune, maharashtra, india
Website:
spree.marketing
Employees:
10
Puneet Badam Work Experience Details
  • Spree Marketing
    Manager Strategy Operations
    Spree Marketing Nov 2013 - Present
    Pune, Maharashtra, India
    • Seasoned IT Operations and Service Manager with a proven track record in infrastructure and service management, leveraging ITIL methodologies for service excellence.• Skilled in leading service desk and operations teams to provide timely, customer-centric solutions, resulting in consistently high satisfaction ratings.• Demonstrated success in project management, emphasizing process optimization and the attainment of high service quality standards.• Proficient in delivering robust digital marketing solutions including SEO & SEM
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  • Wns Global Services
    Group Manager
    Wns Global Services Apr 2012 - Oct 2013
    Pune, Maharashtra, India
    • Successfully led a team of 30+ in market research survey programming, focusing on IT operations.• Analysing root causes and providing value addition through process improvement.• Active member of a Technical Support Group conducting research and documenting solutions to technical issues.• ISO Compliance - Maintenance of records as per ISO 9001:2008 standards.
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  • Ugam
    Assistant Manager
    Ugam Feb 2005 - Apr 2012
    Mumbai, Maharashtra, India
    • Established the quality management department at Ugam Solutions in Mumbai & Coimbatore.• Significantly enhanced customer satisfaction by streamlining quality processes and implementing custom developed testing tools.• Successfully managed and mentored a dedicated team of 12-18 professionals in the Programming & Quality Assurance departments.• Programmed online research surveys, ensuring delivery as per defined SLAs.• Demonstrated professional growth, starting as Senior Executive in Survey Programming and earning promotions to Team Leader and further to Assistant Manager in Quality Assurance.• Served as the focal point for Information Security Management Systems (ISMS), championing data security and compliance initiatives.• Garnered accolades for outstanding client service - Excellence Award at the Market Research Boot Camp conducted by MICA, Ahmedabad.
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  • Sutherland Global Services
    Technical Facilitator (L2), Dell Computers
    Sutherland Global Services Nov 2003 - Jan 2005
    Mumbai, Maharashtra, India
    • Supervised a dynamic team of 12-18 Helpdesk Engineers, providing Level 2 technical support for Dell Computers.• Orchestrated coordination with onshore technical experts to proactively identify and address emerging support challenges, product updates, and compatibility issues.• Successfully designed and executed training programs for 50 new hires, ensuring comprehensive knowledge transfer and a seamless onboarding process to operational roles.
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  • Wipro Bpo
    Technical Support Associate (L1), Dell Computers
    Wipro Bpo Aug 2002 - Oct 2003
    Mumbai, Maharashtra, India
    • Delivered voice-based technical support for Dell Computers, a leading US-based computer technology company.• Provided comprehensive hardware and software helpdesk troubleshooting solutions.• Achieved 95% customer satisfaction targets through the timely resolution of issues.
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Puneet Badam Skills

Team Management Market Research Leadership Management Bpo Business Development Transition Management Service Delivery Crm Process Management Outsourcing Vendor Management Marketing Social Media Marketing Digital Marketing Project Management Customer Relationship Management Sla Workforce Management Call Centers Soft Skills Team Leadership Analytics Business Strategy Process Excellence Kpo Contact Centers Mis Cross Functional Team Leadership It Service Management Seo Business Analysis Online Marketing Marketing Strategy Customer Experience Inbound Marketing Wordpress Web Design Mobile Advertising Google Adwords Google Analytics New Business Development Strategy Competitive Analysis Customer Service Strategic Planning Online Advertising E Commerce Lead Generation Microsoft Office

Frequently Asked Questions about Puneet Badam

What company does Puneet Badam work for?

Puneet Badam works for Spree Marketing

What is Puneet Badam's role at the current company?

Puneet Badam's current role is IT Operations, Service Management, CSM®.

What is Puneet Badam's email address?

Puneet Badam's email address is pb****@****ail.com

What are some of Puneet Badam's interests?

Puneet Badam has interest in Civil Rights And Social Action, Science And Technology, Arts And Culture, Politics.

What skills is Puneet Badam known for?

Puneet Badam has skills like Team Management, Market Research, Leadership, Management, Bpo, Business Development, Transition Management, Service Delivery, Crm, Process Management, Outsourcing, Vendor Management.

Who are Puneet Badam's colleagues?

Puneet Badam's colleagues are Supriya Baradkar Danekar, Ritu Gupta, Neha B., Reema Kulkarni, Ritu Gupta, Johnk Karz.

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