Seasoned professional with 10+ years of experience in customer service, product training, risk and compliance, team leadership and people management. Proven ability to deliver excellent customer service, train and develop employees, and manage teams effectively.- Customer service: 2 years of experience as a customer service representative, with a proven track record of resolving customer issues and cultivating positive relationships.- Product training: 4 years of experience as a product trainer, with a passion for teaching and a knack for explaining complex concepts in an easy-to-understand way.- Risk and compliance: 8 months of experience as a risk and compliance officer, with a strong understanding of regulatory compliance and a commitment to ensuring the company's compliance with all applicable laws and regulations.- Team leadership: 3 years and 2 months of experience as a team leader, with a proven ability to motivate and inspire team members, set clear expectations, and deliver results.- People management: Currently working as a Sr. Team Leader handling supervisors aiming to lead, mentor and hone future leaders while strategically developing actions to help improve the business