Software Engineer
New York, New York, Us
Platform Engineer- Contributed to projects related to message sending, analytics, and performance improvements.- Oversaw email message sending pipeline with third party mail services like MailJet and Sendgrid- Managed and enhanced attribution capabilities with partner integrations such as Adjust,AppsFlyer, and Branch.Internal Tools Engineer- Worked on database migrations, triaging incidents, and projects to support internal teams- Simplified support feature requests by accelerating a stand alone internal tools dashboardSupport Engineer- Built and designed an automated support roll-up, directly increasing response rates andtransparency across all support organizations- Created a knowledge bank of support tasks commonly asked- Structured a support rotation amongst a team of three support engineers to effectivelymanage time for support and projectsAppboy is the leading lifecycle engagement platform for marketing, growth, and engagement teams. We empower brands to humanize connections with customers, resulting in better experiences and increased retention, lifetime value, and ROI. With Appboy, the world's largest enterprise and digital-first brands in dozens of countries on six continents seamlessly gather and manage actionable customer data, allowing them to reach their audience with targeted, personalized cross-channel messaging experiences. Appboy has been named a Digiday Signal Award Finalist for Best Marketing Automation Platform, a VentureBeat Omnichannel MMA “Best Bet,” and was selected by Forbes as a Cloud100 Rising Star. Learn more at Appboy.com.