Member of the Revenue Optimisation team within Central Analytics, working with internal clients to deliver Data Science projects using advanced analytic techniques and modelling. Past projects include forecasting, contract negotiations and urgent COVID related data.

Primarily involved with the Log and Review Process which handled customer complaints, but was also seconded to a ring fence project for re-review cases. Additional responsibilities included process design and team training.

Collated customer and complaint information from over 20 systems and centralised the data, in a useable format.

• Training • Process Design• Subject Matter Expert • Offshore Letter Collation • Breach and Ring Fence Team • Front and Back End Redress Process • Review Process • Re-Review Process • Financial Ombudsman Service (FOS) Review• Quasi Checker • Completions • Payment Analyst • Front End Gone Away Process

• Completed calculation of current policy surrender value with variables such as market value adjustment• Augmented customer resolution with further manual calculations of premiums and surrender values• Provided comprehensive breakdown of segments and clusters available with partial claims• Trained other department members on complex surrender claim forms

Completing administrative duties whilst adhering to NHS policies.