Supporting the creation of American Express’ A.I. technical framework.

Global Commercial Services (GCS) provides a range of Corporate Card Programs, Supplier Payments Solutions, and other expense management tools to help corporations around the world manage all facets of their business spending. The GCS Client Onboarding, Americas organization is a team of passionate solutions-oriented individuals empowered to enable customers to leverage our payment solutions for swift and efficient transactions that maximize ROI. The Technology Solutions team is responsible for the end-to-end technical implementation of GCS’s integrated payment and reconciliation solutions. - Responsible for managing the solution design, configuration, and deployment of GCS’s integrated payment and reconciliation solutions.- Lead requirements gathering, setup, test, launch and post-launch activities of the customer’s technical implementation. - Tasked with driving the technical implementation to a successful conclusion while leveraging expert consultation and strong project management skills. -My success in the role is measured by on time, error free delivery, with high customer satisfaction and brand representation.- Coordinate UAT testing and provide customer training- Support existing customers with solutions enhancements due to changing customer needs/environment- Drive continuous improvement in technology implementation processes. - Partner with Product teams to provide VOC and support new product development efforts.

- Responsible for product decisions, release planning and collaborating with software engineers as a product manager, product owner and Agile Scrum Master to deliver excellent user experiences for American Express Corporate Card clients- Drives the product roadmap by prioritizing the Engineering team’s sprint backlog and participating in all phases of the iteration process- Works with customers, key partners, and colleagues to define a product vision and strategy that is aligned with the high-level product roadmap- Understands and applies new trends and market standard methodologies- Communicates and build consensus across disciplines in crafting the product roadmap- Work with leadership to define and articulate a long-term product strategy and roadmap with clearly defined business metrics and targets- Support development of appropriate tracking and reporting to track product performance post launch in order to evaluate future investment- Produce return on investment analyses and optimization recommendations- Identify risks, challenges, opportunities and business integration needs- Enable cross-functional collaboration with relevant teams within the product scope- Translates product roadmap into well-defined product requirements/user stories and acceptance test criteria- Leads and mentors associate product managers- Partner with the design and technology teams to develop, test and deliver the defined capabilities or tools- Works closely with analytics and uses internal data tools to understand measure success and impact to critical metrics- Reviews and accepts completed user stories- Reviews/demonstrates sprint-related or general functionality with external partners and customers, including the Director of Product Management and other colleagues- Coordinates communications and facilitates resolution of risks, issues, and changes tied to the product backlog

Responsible for outbound and inbound Business Intelligence data products. Established more rigorous processes to create transparency into data file execution, established monitoring, improved quality and provided American Express corporate clients with critical data customization options, such as data tokenization and custom data formatting. Worked closely with Global Client Group colleagues regarding strategy to expand Amex's global data footprint, by securing more banking partner data to enable Global Corporate Payments to deliver upon our clients' expectations of a holistic global picture of their Travel & Entertainment and Purchasing Card programs.

• Functional product manager of Global Remittance Utility, used by over 20 of Amex’s largest corporate clients for their multi-national corporate card remittances, totaling over two billion dollars in payments annually, in over 40 markets. Provide subject-matter expertise to clients for new implementations.• With team of five peers, liaison between technology and business teams to optimize technical product implementations, for both internal and external clients.• Function as escalation point for technology issues for Amex’s top-100 corporate card clients, and also provide consulting and subject-matter expertise to those clients for new reporting products and global remittance deployments.• Creates appropriate levels of communication between Amex Technologies and business partners/clients regarding impacts to delivery or service levels. Responsible for overseeing issue resolution and facilitating closure of any technical or client relationship issues.• Engage internal cross-functional teams while effectively managing relationships and requirements with business partners in order to ensure that Amex Technologies’ needs and strategies are understood and addressed from both a client and company perspective.• Collaborate with internal technology architects to identify technical solutions and business process improvements which are in line with the strategic direction.• Proactively provide technical consultancy to internal technology and business partners throughout the development life cycle, including advisement on the relation of emerging technology trends to AXP business goals and strategies.

• Responsible for end-to-end quality delivery of internal and external client-facing technology solutions supporting the Global Commercial Card organization. Product set included commercial card transaction data transmission, Global Remittance Utility and reporting for Market Intelligence/Business Intelligence strategic initiatives. Partnered with Service Delivery Management, Corporate Services Operations and Global Product Management & Marketing on a daily basis.• Facilitated management of product delivery issues and provided subject matter expertise to root cause analysis for problems and their permanent resolutions.• Defined production requirements for products, their viability for funding and prioritization and ensured their incorporation into existing processes.• Supported and consulted directly with internal/external clients as a representative of Amex Technologies to provide expertise on product deployment and resolution of issues. • Provided meaningful analysis and support of other strategic activities, projects and teams.

• Led 11-person Midrange Computing - Billing & Chargeback team based in US & Argentina supporting the American Express account; included direct reports, matrixed reports and global resources. • Led the team’s daily activities (onsite, work-at-home, and international) in compiling & reconciling worldwide billing volumes for invoicing IBM services in Midrange Computing space.• Provided coaching/mentoring and developed and implemented processes and procedures for operational efficiency, and managed/assigned personnel for audit work and ASCA certification, including management checklists and resource unit consumption.• Interfaced with all levels of management within IBM and American Express, including monthly presentations, and contributed to meetings initiated by other IBM groups on the Amex account to improve the overall health of IBM's performance, and assisted in the implementation of additional automation into the monthly billing process.

• Duties equivalent with previous role with American Express, just with different title; Amex 'outtasked' its Technology Operations to IBM in March 2002. Performed day-to-day leadership duties for three different Operations teams (Distributed, Mainframe and Global Production Control), consisting of 28 people providing Level 2 support of over 3,500 Unix, Windows, AS/400, Stratus/VOS-based midrange systems, as well as Mainframe TPF and MVS systems. Teams provided 24/7 monitoring and support to applications within American Express’ global enterprise Development/QA/Production environments.• Managed daily operations and executed upgrades to hardware and software. Final approval authority for all change management activities related to the distributed environment.• Grew the team from 15 to 28 direct reports, and collaborated in the development of release and deployment management support processes.

• Performed day-to-day leadership duties for three different Operations teams (Distributed, Mainframe and Global Production Control), consisting of 28 people providing Level 2 support of over 3,500 Unix, Windows, AS/400, Stratus/VOS-based midrange systems, as well as Mainframe TPF and MVS systems. Teams provided 24/7 monitoring and support to applications within American Express’ global enterprise Development/QA/Production environments.• Managed daily operations and executed upgrades to hardware and software. Final approval authority for all change management activities related to the distributed environment.• Grew the team from 15 to 28 direct reports, and collaborated in the development of release and deployment management support processes.

• Performed system administration duties within 2000+ server AIX, Solaris and Windows distributed environment. Worked in concert with peer teams to provide 24/7 support within Development, QA and Production environments. Maintained very high degree of system availability and customer satisfaction to comply with service level agreements. Facilitated effective operations by identifying/circumventing problems and implementing fixes/upgrades while adhering to problem/change management guidelines and practices. Applications and platforms supported included entire American Express web environment, Lotus Notes/email servers, and Help Desk environment.

• Team Leader within experimental ‘Battlefield Visualization’ imagery and military intelligence platoon, as part of US Army’s ‘Force XXI’ program. Installed/tested hardware & software, configured LAN and maintained information security and system availability in a tactical environment. Provided support for traveling road show to demonstrate this experimental technology to military leadership. Volunteered for this role in 1995, in addition to my normal job of Cryptographic Linguist.• Performed and supervised detection, acquisition, location, identification, and exploitation of foreign communications at all echelons using signals equipment. Translated, transcribed, gisted, and produced summaries of foreign language transmissions in English and/or target language. Performed intelligence collection management. Official military occupational specialty for entire enlistment (1992-1997).