Peter Emerson Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Lead strategic communications for an innovative startup specializing in consulting, development, and partnership opportunities for software providers serving K-12 sports programs and school administrators.Oversee end-to-end messaging strategy across website, blog, social media, and advertising channels, ensuring a unified brand presence. Partner with cross-functional teams, including IT, business development, and marketing, to create clear, impactful communications that resonate with diverse audiences and align with organizational goals.

Greater Chicago Area

By providing product training, delivery, technology adoption consulting, and process transformation workshops focused on Google Workspace collaboration tools, I empower clients to optimize their cloud technology investments, leading to high levels of renewals and levels of customer satisfaction.My key achievements include the following:➢ Foster and sustain post-sale relationships with 20 Enterprise clients across Central US.➢ Retain at-risk clients by developing strategic and cross-functional save plans that pair deep-dive technical analyses with increased customer advocacy.➢Strengthen customer relationships by bundling consulting with solutions purchases➢ Drive value-add and ROI through strategic road mapping, curated updates, and constant communication situated in client-vendor relationships focused on excellence, communication, and solutions➢ Spark process improvements by creating bi-weekly CSM War Room calls focused on helping team identify areas in need of improvement and developing customer success practices.➢ Secured renewals as primary point of contact.

With a book of business that included 20+ clients (9 of which were key accounts), I ensured success through opportunity identification and customer advocacy, reducing time to value while achieving adoption of Flexera solutions. By conducting quarterly business reviews, I ensured strategic alignment with executive stakeholders.My key achievements include the following:➢ Reduced churn within highly technical space by working with engineers to provide success plans and cost savings.➢ Led major nationwide dental insurance provider to achieve KPIs by leveraging customer success framework of weekly touchpoints, technical expertise, and product enhancement advocacy.

A team player, I transitioned to represent a new product based on organizational needs.My key achievements include the following:➢ Built close relationships with major customers that resulted in essential feedback on product functionality.➢ Collaborated to streamline post-sale customer relationship framework as customer success representative at corporate headquarters Executive Business Review

As point of contact and relationship principle, I guided key strategic institutional data and software clients to achieve success while delivering multiple innovative products.My key achievements include the following:➢ Increased value-add activities, highlighted new business opportunities, and monitored risk while consistently communicating mutual KPIs with client to gauge process.➢ Conducted regular business reviews that provided updates on Morningstar initiatives and developments➢ Hosted effective conversations with senior executives and enterprise customers, including identifying lucrative opportunities for new licensed data feeds and other compelling upsell opportunities

Greater Chicago Area

As the leader of a team of 8 Customer Success Managers, I drove proactive client engagement, retention, client satisfaction, and business development for the financial advisor segment.My key achievements include the following:➢ Recruited as team lead, transitioned to team manager, and scaled team to high performers consistently exceeding expectations.

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

Irvington, Ny

Master'S Degree, Communication

Northwestern's Masters of Science in Communication (MSC) is a comprehensive communication management and leadership program designed.

Bachelor Of Arts (B.A.), English Language And Literature/Letters