I oversee all operational systems across the organization, sourcing software and establishing processes to support our team members, create real value for our customers, and further our strategic initiatives.Everything we do is cross functional, with an emphasis on communication and alignment. We are ‘aggressive and in control’, innovating and adapting to ensure our team has what they need to win and retain business.

iWorQ is the leading provider of business-critical workflow software that runs the day-to-day operations of nearly 2,000 city and county governments across all 50 states and Canada. Since 2001, iWorQ has continued to innovate, currently offering more than 20 highly-configurable software applications, all securely hosted on AWS GovCloud.

As a member of the organization's Finance Leadership Team, I am focused on driving growth and helping our operations win by providing visibility into business-critical levers and providing exceptionally connected functional support which is a cornerstone of our culture at Savage.My team covers M&A integrations, reporting, P&L analysis, AP and AR transaction processing, customer touchpoints, vendor coordination, financial administration, variance analysis, pro forma generation, and a variety of ad-hoc support functions across our infrastructure portfolio.

Head large remote team handling data capture, transaction processing, and financial analysis for over 200 locations while leading large-scale cross-functional projects, software implementation, startup launches, and M&A integration.• Managed organization restructure, consolidating teams across North America into a single virtual team saving $3 million in the first 18 months• Streamlined revenue cycle, reducing DSO by 40 days for $120 million revenue stream• Envisioned the innovative use of existing software, creating scalable paperless processes to support 4x growth while improving back-office headcount efficiency by 40%• Drove adoption of collaborative diagramming software, Lucidchart, for visual workload queuing, process mapping, and cross-functional collaboration• Integrated multiple acquisitions, increasing revenue by $30 million while holding administrative support costs flat• Implemented collaborative task and project management software for 100 shared services team members spread across North America, achieving unprecedented business continuity

As head of the Business Process Department, I was responsible for developing and executing strategies to drive scalability through the centralization and standardization of business process.As a senior member of Savage's Core Services Team, I was an internal consultant. My responsibilities included startup and acquisition integrations, coordination of cross-functional initiatives, project and program management, company-wide process design and improvement, organizational structure changes, and technology implementation.• Implemented cross-training, process mapping, and SOP's doubling productivity per FTE• Established new rate management processes by coordinating information technology, accounts receivable, and internal controls resulting in being more competitive in transactional markets, recognizing revenue and invoicing quicker, providing better visibility into operational decisions, and covering more company risk• Led process improvement initiatives, leveraging automation, lean management, and relationships to advance organizational scalability such as the coordinated use of expense and asset tracking systems • Developed multiple VBA solutions including daily interface reconciliation, variance analysis, expense allocation, and KPI tracking• Coordinated vendors, operations, and administrative departments to eliminate the intermingling of expenses across legal entities• Managed startup and acquisition integrations requiring business process development, system development, and cross-functional leadership

As a Project Manager in Core Services my projects spanned the geographic and operational footprint of the organization with a focus on leveraging technology to improve process.• Coordinated international business process improvement initiatives across multiple departments focused on growth and scalability of Saudi Arabia operations• Defined and implemented document control roles and processes focused on the clarification of company policy• Leveraged shared electronic task lists to facilitate cross training, improve management oversight, and mitigate turnover costs• Developed KPIs for both international and domestic operations ranging from petroleum coke handling to trucking operations • Managed IT cross-functional projects ensuring functional requirements, development, testing, communication, training, and launch were completed efficiently and effectively

As an MBA Intern I initially started with 2 projects. Leveraging successes and a desire to take on more, I finished the summer being involved in over a dozen initiatives.• Analyzed the financial performance of a contract escalated via a price indexes over 9 years identifying and recommending a more representative price index resulting in a customer negotiation• Evaluated operational level KPIs eliminating non-value add metrics while defining KPIs with quantitative links to financial outcomes• Mapped international business processes producing 22 action items aimed at the scalability of operations based in Saudi Arabia• Established process control limits around petroleum coke cutting for performance monitoring and marketing purposes

At its core SCDI is a consulting firm providing exceptional management consulting services by taking a disciplined approach to innovation.As an SCDI Associate I worked in a small team to provide research and analysis on the prospect of market entry in the space of cognitive assessment applications.• Created a survey and analyzed the results to gain insights into a less visible market segment• Participated in storming sessions for all active projects in the center• Performed open ended research, consolidating and summarizing significant information

As an Office Manager my primary concern was driving the profitability of my branch through leadership of coordinators, drivers, and sales personnel. Ancillary duties included regional support of 14 branches.• Forged relationships with 2 new accounts earning additional annualized revenue of ~$74K• Instituted order verification reducing costs by catching an average of 2-3 errors daily• Negotiated vendor agreement for additional rental equipment increasing monthly revenue ~$26K• Accelerated business processes related to customer specific rental rates through the use of Visual Basic for Applications (VBA) in Excel• Identified account irregularities and took action driving revenue from ~$18K the previous year to ~$62K within 10 months

Supported 3 Vice Presidents: Operations, Sales, and Service. Produced performance metrics, implemented procedural changes, and managed safety trainers for a 13 branch region in 6 states.• Created a performance metric for shipping charges exposing shortfalls in billing practices and contributed to increased revenue production of up to ~$100K per month• Negotiated janitorial vendor agreements for 3 branches in 2 states improving each branch appearance and professionalism while freeing up 26 payroll hours per month• Managed Sales and Operations in El Paso, TX for 2 months during management turnover empowering the sales team while leveraging vendors and company resources to increase monthly profits from ~$20K loss to ~$12K profit

Communicated directly with customers and coordinated sales, service, and transportation departments.• Directed office renovations improving workflow by centralizing resources and reducing the number of times paperwork was handled by 33%• Spearheaded supplying office personnel with dual-monitors allowing order request screens and order input screens to be viewed simultaneously increasing efficiency• Established use of group email-based communication reducing time personnel spent on the phone while improving management oversight and staff accountability• Promoted to an office position created specifically for me after 4 months of working in the yard

Maintained order and cleanliness of the yard while assisting customers.

Developed and maintained a sense of community while being a direct point of contact for students.