Collective and individual exhibitions from 1995 - 2015, Miami, Sint-niklaas, Ankara, Stadsbestuur, Pescara, Guanajuato, Athens, Buenos Aires, Bitola, Bogota,

Responding service inquiries, problem resolution, and retaining accounts.Handling all customer relations issues, follow up, managing expectations to build costumer relationship and loyaltyWriting reports and business correspondence, Preparing daily, weekly, and monthly reports for senior managers.Relaying information in a concise and clear manner.Quickly researching and investigating issues that concern a customer.Creating work schedules.Training new employees.Assessing the customer service department’s operational performance against set targets.Provide feedback on the efficiency of the customer service process.

Developed sales strategies for the companyReorganized and implemented operational and sales proceduresSupervised the development of new business on sales force Administered and managed key business and legal documentationOrganized and participated in trade-shows, sales and networking eventsBriefed and advised the company stakeholders regularly on income projectionsCreated an action plan to reduce and control administrative costsResponsible for the interaction with construction developersEstablished new customer service practice