As the Department Leader at SCS Network Operations Center (NOC), I spearhead a dynamic team in delivering innovative IT solutions. My role encompasses collaborating with MSP and MSSP teams to enhance company’s IT framework, streamline operations, and refine processes. I’m instrumental in driving the company’s IT security strategy, managing a diverse range of projects that not only benefit SCS clients but also internal advancements. This includes integrating new clients into SCS system and successfully directing a comprehensive network overhaul, featuring cutting-edge switch gear technology, for a key client.

As an Applications Support Manager, I managed a team of twenty professionals responsible for ensuring that all the firm applications worked seamlessly. I led and supervised Applications Support team, additionally handling tasks such as hiring , training, and monitoring performance. It was my responsibility to provide guidance, mentorship, and support to ensure the team operated efficiently.I oversaw the monitoring and maintenance of all applications, conducting regular checks, analyzing logs, and implementing proactive measures to prevent disruptions. If any incidents occurred, I coordinated with stakeholders, including end-users, developers, and system administrators, to investigate and resolve problems promptly. I also led root cause analysis efforts to identify underlying causes and implemented permanent solutions.In addition to managing the applications and the team, I was actively involved in strategic initiatives to migrate applications and file servers to the cloud. Collaborating with third-party vendors, I played a crucial role in planning and executing the cloud migration, ensuring a smooth and successful transition of applications and data.I collaborated with the development and infrastructure teams to plan and execute application upgrades and enhancements. I ensured that changes were thoroughly tested, communicated to users, and deployed smoothly, minimizing disruptions. Vendor management was also part of my responsibilities, as I engaged with third-party vendors, resolved issues, managed service level agreements, and provided feedback for future improvements.Overall, as an Applications Support Manager, I played a vital role in ensuring the seamless functioning of applications within the organization. By effectively managing my team, resolving issues promptly, and implementing continuous improvements, I optimized the user experience and enabled seamless operations across departments, including the successful migration of applications to the cloud.

As a skilled Data Center Site Manager, I have successfully managed various aspects of IT operations, specializing in the data center migration process. Throughout my career, I have demonstrated expertise in a wide range of areas, including Security Incident Response Procedures, Data Center Migrations, Deployments, and Decommissions, Network and Server Hardware Implementation, and maintenance, as well as handling the data center gear warranty contracts. Moreover, my proficiency extends to handling Office Moves, Data Circuits, and Hardware Refreshes, leading Server Migrations from on-premises to Vendor's Cloud, and providing robust IT Project Management. I am well-versed in TIA-942a Data Center Standards, Capacity Planning, Asset Management, and Disposal. Additionally, I have a strong focus on Technology Assessment and Solutions Advisory for architectural companies, and I excel in Contract Negotiations.My experience also encompasses SIP-based Telephone System Consolidation and Implementation, as well as successfully migrating the Cisco Call Manager phone system to MS Teams. Furthermore, I have implemented MPLS, VPLS, and DIA Circuits in multiple locations, providing seamless technical and logistical support to mission-critical environments. I am well-versed in managing Structured Cable Plants and Zone Management, and I have proven expertise in Sales and Vendor Relations Management.As an Office 365 Stack Administrator, I possess comprehensive knowledge in handling MS Azure, MS Office 365 Administration, Security and Compliance, MS Teams, and MS Intune. My skill set includes Team Leadership and Management, Data Center Management, Data Center Migrations, IT Operations, Project Management, Vendor Relations Management, and IT Infrastructure and Service Desk Management.

As a former Data Center Infrastructure Engineer at Comcast, I was responsible for a wide range of tasks related to the deployment, decommissioning operations, and maintenance of the National Data Center network. Within the Comcast Data Center ring, my role was crucial in ensuring the smooth functioning of the infrastructure.In terms of deployment, I worked closely with cross-functional teams to implement new data center solutions and expand the network infrastructure. This involved coordinating with vendors, project managers, and technicians to plan and execute the installation of servers, switches, routers, and other critical equipment. I was also involved in testing and validating the deployed infrastructure to ensure optimal performance and reliability.

Worked for Sify Corp, Cisco, Aon Hewitt as a Data Center Consultant.Implemented and upgraded array of HP servers and deployed network infrastructure, Cisco Nexus line.

In this role I was managing and maintaining national data center operations at Ticketmaster, where I planned, upgraded, and maintained professional clusters based on Windows 2000 and Linux AS3 using Sun, Dell, IBM, Network Appliance, and Cisco equipment. My expertise included TCP/IP layer 1 installation of CAT5e, CAT6, and Fiber OM3 cabling, troubleshooting and repairing Network Appliance FAS 960, FAS 3020 series, IBM X series, and Sun 41XX series servers. I led special projects, hardware and software upgrades, and equipment integration while ensuring compliance with SLA guidelines through effective troubleshooting and problem resolution.

As a dedicated IT professional, my primary responsibility was setting up high-speed internet connections and new networks at customer sites. I ensured a smooth installation process and configured the necessary equipment to establish reliable connectivity. Successfully serving numerous customers, I provided them with fast and stable internet access..

Managed deployment of a building materials and services Showroom.Developed a Windows NT 4.0 based network,Troubleshoot and repaired company laptops , IBM, DELL, TOSHIBA,Carried out a long term multi-role migration project requiring PC Ghosting, imaging, and memory upgrades, Server backup/restoration, and upgrading of Bios and settings for older models, Configuration of users accounts, passwords, applications, handhelds and mail, Installed, tested, and implemented critical programs and patches on various user PCs,Applied, configured, and supported Remote Network Access on all laptops,

I've had the privilege of leading introductory computer courses for small groups, typically consisting of around 12 participants. In these courses, I focused on teaching students how to navigate operating systems like Windows 95 and Windows 98. My teaching approach aimed to provide a thorough understanding of fundamental computer hardware, various applications, and internet navigation.

Provided hands on repairs and quality inspection on a telco circuit board assembly line,