www.doterra.comInformation Professional, EMEA Knowledge Base, Content Management, Communications, Finance, Shipping, Problem Resolution, and Market Support

www.youngliving.comSales & MarketingBusiness Tools & TrainingPromotions, IncentivesEnrollments, KitsRecognitionStrategy/Data AnalysisCompetitive IntelligenceLeadership Development

Creating SolutionsSolving ProblemsEducating for SuccessProviding life-enriching experiences built upon four fundamental pillars:1. Healthy living through innovative products.2. Financial stability through a dynamic business opportunity.3. Social responsibility through a non-profit organization, The MORE Project.4. Community through interaction with a network of like-minded and dedicated people.Focus Groups, Communities• Sharers• Millennials• Health & Fitness• Latin America, US Hispanic• China

www.vivint.com

Performed investigative audits based on legitimate sales requirements in accordance with regulatory standards.Evaluated reports to identify trends, forecast concerns, and deliver statistical projections to determine recommended ideas for consideration.Traveled to different countries to help design new market strategies for product, services, and opportunity.Fraud Detection/Prevention

Helped resolve account and order issues via inbound/outbound phone calls, live chat, or e-mail correspondence.Subject matter expert of policies and procedures, including a compensation plan for independent contractors which outline bonus/rank qualifications and promotions.Member of various committees to discuss ideas for improving systems, methods, and business culture.Instituted a company-wide assessment through surveys, interviews with staff, and by collaborating with managers and clients to determine instructional needs and job aptitude placement.Launched an online learning and testing program for employees and distributors to develop their own personal accountability.Team lead for a department-shared platform used by searching a knowledge database to obtain answers and resolution processes to increase efficiency, save time, and even control costs.Directed the retention initiatives for sustaining growth to our customer-base.Managed the workforce efforts of agents with recruiting, queue assignments, QA scores, attendance/adherence, and other expectations to achieve their overall potential.