Patti Blecha Email & Phone Number

Wake Forest, NC, US

• Over 20 years of dedicated experience as an Account Director and Project Lead, specializing in Healthcare and Pharmaceuticals.
• Experience in utilizing Smartsheet, Microsoft Project, JIRA, Oracle, Salesforce and more.
• Cultivate enduring client relationships by understanding business objectives.
• Lead and mentor a high-performing teams of account managers and executives.
• Drive revenue growth through account management strategies including upselling, cross-selling, and effective contract negotiations.
• Utilize analytical insights and key account metrics to inform strategic decisions.

Chelmsford, MA, US

• Director Client Services and Operations
• Led the transformation of the Account Management Team, ensuring exceptional service delivery to existing and prospective clients.
• Strategically manage client contract renewals, amendments, RFPs, and budgets for the entire portfolio.
• Conduct renewal and expansion discussions with senior-level decision-makers.
• Manage sophisticated client programs across diverse vertical markets such as healthcare, technology, retail, and pharmaceutical.
• Program oversight for Medicare, Medicaid and government run programs.Senior Account Planner

• Responsible for vision and implementation of company’s marketing strategy and deployment.
• Designed creative for direct mail campaigns of brochures, broadcast copy and internet sites for 50+ clients.
• Performed response analysis, data, and list segmentation, as well as database design.
• Personally responsible for all aspect of the company to include contract negotiations, human resources, payroll, training, accounting, data/IT, and legal settlements.
• Supervised, managed, trained, and recruitment/hiring of 25+ employees

• Performed acquisition, development, and implementation of new accounts.
• Provided recommendations for program improvement after extensive review of existing processes/procedures.
• Responsible for Financial P&L’s and invoicing.
• Prepared RFP’s, RFI’s, SOW’s and new contracts for a wide variety of clientele.

New York, New York, US

• Coordination of all Inbound and diversified Outbound Contact Center campaigns.
• Overseeing of brand marketing, mailing and television advertising in coordination of vendor management.
• Coordination of co-op programs with Sony, AT&T, selected airlines, colleges, and universities.

• Managed Client Service Department to a diversified spectrum of industry clients for both Inbound and Outbound Contact Center accounts, focusing on insurance and pharmaceutical.
• Increased in Profitability in ’98 to ’99 by over 45% and client list by 40%, aiding in company going public.
• Client Services staff grew by over 50% in same timeframe.

• Managed insurance programs for companies such as: MBNA, Gerber Life Insurance, UFLIC, JC Penney, Sears Alliance, Liberty Mutual and more.
• Created Account Management guidelines, implementation process and budget/invoicing procedures.
• Developed licensing process for maintaining seventy-five licensed agents certified in all 50 US states and all Canadian Provinces.

Jericho, New York, US

• Managed insurance programs for companies such as: MBNA, Gerber Life Insurance, UFLIC, JC Penney, Sears Alliance, Liberty Mutual and more.
• Created Account Management guidelines, implementation process and budget/invoicing procedures.
• Developed licensing process for maintaining seventy-five licensed agents certified in all 50 US states and all Canadian Provinces.

Burbank, CA, US

• Research and development of theatrical distribution marketing for Walt Disney Classics, Touchstone Pictures, and Buena Vista Distribution.
• Coordination of promotional partnerships with national and local tie-ins.
• Managed regional summer marketing university internship program for marketing and advertising undergraduates.

• Creation of ad quotes, slick lay-outs, and promotional materials.
• Media buyer: print, electronic handling co-op advertising agreements for 12+ major motion picture studios.
• Organize and coordinate special events: World Premieres, national and local film junkets, press conference and interviews.
• Local acting publicist for various studios to over one hundred personal appearances.
• Writing ad copy, marketing brochures/mail pieces and press releases.