-Lead team of over 60 Digital Operations and Omnichannel Support professionals, including: operations, business engagement, support contact centers (stores), and voice-of-customer and CX analysis to drive and support our purpose-led, billion-dollar brands

- Facilitate cross-functional forums focused on incubating and scaling digital growth and operational excellence opportunities - netting significant RPV growth and reduced operational experience impact time by 35%-Define need, strategy, and coordinate all digital rapid-response initiatives including service disruption (weather, COVID-19, etc.) and proactive operational relief and experiential improvement activities (shipping sweepstakes, pre-crediting returns); reduced time-to-react by an average of 5 business days per event-Responsible for coordination and execution of all platform-based Retail Peak strategies to align brands/brand marketing, supply chain operations, customer service, and IT partners on operational playbooks and support mechanisms- Oversee and define strategy for all centrally-based Digital Operations teams

-Maintain a world-class customer experience across Gap Inc.'s digital platform (Athleta, Banana Republic, Gap, Old Navy) through a comprehensive program of analytics, customer feedback, and experience analysis-Lead a global team of experience analysts who identify, triage, and facilitate resolution of real-time CX and VoC callouts, partnering with brand, technology, customer service, and supply chain partners-Drive new capabilities (ie. Digital experience intelligence, VoC platforms, social listening, etc.) to better understand customer friction points and future experience opportunities-Operationalize major programs and initiatives (peak planning and execution, platform content changes, service disruption and mass customer appeasement, etc.) on behalf of the Gap Inc. digital business

-Lead $30M+ portfolio of annual spend focused on growing and optimizing Gap's distribution and fulfillment network worldwide-Oversee program management for all distribution and fulfillment center technology work; inclusive of a team of Technical Project Managers, DevOps technical teams, and Product Managers-Manage company separation activities related to fulfillment and distribution network systems and technologies along with the shift of buying, placement, and allocation of inventory to create a distinct and sustainable network for each company (NewCo and Old Navy)

Client Work Descriptions:-Led multi-million dollar distribution site transformation including oversight of technical program to implement Manhattan Associates' WMoS and Vargo's COFE Warehouse Execution System for a multi-brand retailer. Managed technical project planning, budgeting, and project management tasks; designed and executed a comprehensive end-to-tend testing program. Resulted in single-brand eCommerce facility enhanced to add eCommerce and Retail fulfillment operations for multiple brands.-Analyzed distribution and fulfillment network of a North American department store retailer to provide capacity and throughput growth recommendations while delaying large capital spend. Baselined operations across eight nationwide sites and interviewed over thirty operations and engineering team members to understand and prioritize opportunities to grow existing network. Modeled opportunities to leverage additional 3PL support and increased leverage of drop ship vendor partners. Delivered recommendations to delay significant capital expenditures by a minimum of three years.

Client Work Descriptions:-Comprehensive system readiness testing lead for a multi-billion dollar retail enterprise focused on their department store order fulfillment and sales systems; led team of ten testing professionals, and collaborated with two vendors and multiple internal system development teams; greatly reduced activation system problems from previous client implementations-Customer Relationship Management (CRM) strategy outline for multi-brand apparel retailer and development of four step methodology to introduce CRM to individual brandsInternal Work Descriptions:-Campus Recruiting Director; in charge of all recruiting efforts and candidate selection at Emory University-Developed sales materials and firm strategies for Kurt Salmon Digital practice

Client Work Descriptions:-DC expansion and conversion implementation for a multi-billion dollar footwear, apparel, and equipment brand; workstream focus on ensuring inbound, fulfillment, and outbound process readiness and LEAN methodology implementation resulting in over double outbound throughput-Operations and testing support focused on knowledge transfer and process readiness for a new supply chain distribution strategy and operation at a multi-billion dollar athletic brand; marked improvement in area inventory accuracy and first wave order completion-Distributed Order Management (DOM) design and implementation of Click and Collect, Ship-from-Store, and Buy Online Pickup in Store (BOPIS) initiatives for a South American conglomerate; resulted in significant increase in eCommerce traffic, sales, and in-store conversion for brand

-Served as the main administrator of Global IT's Fixed Asset Review-Successfully launched chargeback initiatives and other projects in the IT platform Apptio-Collected industry data and implemented a financial risk assessment template to quickly determine the amount of financial risk potential vendors pose to the company-Generated company reports and intercompany billings through KO's SAP database

-Worked to eliminate waste and unnecessary processes within the core finance functions of The Coca-Cola Company-Successfully complete projects including automating certain reports where data is taken from Microsoft SharePoint and transferred into Microsoft Excel to improve internal communications-Implemented new visual and performance management routines in three different finance departments to visualize performance benchmarks and metrics-Developed tools and resources for finance project teams with in-depth information regarding the DMAIC problem-solving process