Paige Brackett Email & Phone Number

Glastonbury, Ct

Create and implement company-wide training programs, schedule and maintain training regiments for new and existing employees. Analyze and interpret training success/failure. Use PowerPoint and Prezi software to create dynamic and engaging training programs. Organize company’s policies, procedures and other various paperwork. Created training matrices and future requirements schedule for employees. Assisted in Quality Assurance and Quality Control functions.

Bloomfield, Ct

Quickly and accurately cashier, prepare multiple drinks simultaneously, work with team members to accomplish daily and weekly assignments.

West Hartford, Ct

Prepare multiple drinks simultaneously, educate customers and new employees on barista techniques, coffee processes and brands. Assist in food production and retail ordering. Maintain machinery within the cafe.

Prepared, packaged, and delivered all catering food deliveries. Memorized and mastered the entire restaurant menu. Responsible for running deliveries promptly and setting up orders presentably at each location. Honed customer service skills by managing customer dissatisfaction calmly and respectfully.

Promoted to management after three months of employment. Managed vendor interactions, including ordering supplies, overseeing displays, and interacting with contract vendors. Responsible for a staff of 5-10 cashiers, pharmacists, and other team members. Interacted with customers, resolving questions and concerns regarding merchandise and/or policies.

Clinton, Ct

Performed many responsibilities simultaneously, including hostessing, waiting tables, and prepping and cooking food. Trained all new employees. Ensured that each customer had a pleasant dining experience. Gained money management skills through cash handling.

Thrived in a fast-paced environment with pressured customer interactions. Extensive knowledge of extended menu and product offerings. Responsible for training new employees for a multitude of positions based on knowledge of store functions and necessities. Developed quick money management skills. Recognized as a Certified Coffee Master.

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies, 3.75

Activities and Societies: Dean's List, President's List

General Studies

Activities and Societies: Literary Journal Editorial Staff