Product Support Engineer / Customer Assurance Mgr
Steinbrecher Corporation
Burlington, Ma
Provided first level help desk support for over 80 employees. Projects included conversion of facility servers from Netware to Windows NT and upgrade of 100+ workstations from Windows 95 to NT 4.0 in 45 days. Responsible for facility’s software/hardware Y2K and software licensing compliance. Performed daily administration of local Windows PDC, DHCP, WINS, print and dialup servers, workstations and network-attached printers. Coordinated new equipment purchases and repairs/service of computers and printers. Responsible for PictureTel video conferencing systems and peripherals including document cameras, attached PC video and ISDN hardware.; Oversaw and participated in U.S., Asian and South American field trials of cellular wireless products (CDPD and TDMA). Conducted external and internal RF coverage/interference tests using GPS and dead reckoning based systems. Recorded field faults in engineering database, recreated and validated fixes in Systems Integration Test lab. Wrote and presented product training materials. Reviewed, contributed to and approved system operations and maintenance manuals. Participated in product sales/marketing presentations at customer sites and in booths at industry trade shows. Represented my group in cross-functional teams. Maintained software engineering CDPD development network consisting of Cisco and Retix routers, Cascade switches, and MD-IS router application running on Sun servers. Administered MD-IS computers, application code and subscriber databases. Loaded and maintained SNMP MIB files and OSI/CMIP stacks. Participated in compliance / performance / reliability testing while on loan to System Integration Test group. Prototyped an HTML/CGI interface to MSC using Apache server and Perl/EXPECT. Interface simplified subscriber activation, call history and real-time call status functions. Validated product SNMP, CMIP, Telnet and FTP management interfaces in cooperation with Systems Integration / QA group.