Business Analysis defining business requirements for Healthcare Projects via both SDLC (Waterfall) and Agile Methodology. I am experienced in project management, business analysis, and procurement roles that entail Customer, Vendor, Operational, and Technical resource interaction at a challenging volume and pace. Very process and detail oriented with team management experience.

Project Management; Product & Operational Support;Employee Management;Coaching; On-site & Remote Support for Employees, Clients, & Vendors;Presentation Meetings;Test Design for Software Curriculum R&D;Relationship Building;Training Coordination/ Administration PROFESSIONAL ACCOMPLISHMENTS:Project Management: • Created, tested and maintained 200+ projects equating to 5000+ prog.hours annually. •Implemented & assisted with various aspects of 3rd party out sourcing: Start-ups, conversions, transfers, & product enhance.•Developed, enforced, & improved Project Mgmt , Operational, & Product processes, associated training, & Client documentation. Supervision:• Managed up or managed out salaried employees, following rqmt guidelines•Represented interests of employees, managers, & Company to provide fair & equitable results •Supervised daily operations; resolved escalations, complaints, & system issues•Accountable for compliance with federal, state, & local laws to comply with gov't regs, corp reporting reqmts, pol&proc manuals, & employee handbooks.Training:• Engaged in partnering w/all internal areas to review all facets of training to proactively address organizational needs, employee relations issues, & training opp. HUMAN RELATIONS, COMMUNICATION, AND TECHNICAL SKILLS: •Advanced written and verbal communication skills across all levels. •Capable of managing multiple tasks simultaneously.•Very process-oriented. •High attention to detail.Ability to translate technical information to business audiences. • Skilled in coaching, mentoring, skill building, team dynamics, workload management, performance appraisals, and compensation planning. •Advanced user of all MS Office Suite.•Expertise in AS400 & Mainframe COBOL Operating Systems with ability to review&understand technical logical designs •Expert use of Access, Sharepoint, & Clarity •Advanced knowledge of USPS regs & IMB. •MPTQM/ MQC (Mail Piece Design) Certification.•Working knowledge of Reg Z, UDAP Credit Act Regs.