Senior Support Engineer
CurrentMain Scope :- Responds to Tier I support requests via multiple sources such as phone and email. Enters call data into the tracking system.- Troubleshoots and diagnoses escalated problems by evaluating multiple options using checklists and guides. Implements predetermined software or hardware changes to rectify any issues.- Documents incident/problem status and resolution in tracking log. Documents solutions to common problems and responses to frequently asked questions.- Works with basic infrastructure products and basic networking products. Provides maintenance and supportfor basic client products, peripherals, network and physical moves.- Setup, configure, and maintain video-conference, audio-visual equipment and other electronic devices for presentations or conferences.- Configures, installs and troubleshoots PCs, peripheral equipment, and other personal computing devices- Evaluate and pilot test new products and services, both hardware and software.- Maintain a proper inventory of all IT related equipment and software.
