Cloud Development Support Engineer
CurrentThe Sr. Engineer, Cloud Development Support is responsible for product engineering, platform subject matter expertise and advocacy within their assigned taxonomy domain, encompassing our Digital, Core, WEM, Voice and AI R&D teams. In addition to technical competencies, the Development Support Sr. Engineer’s expertise enables internal and external support enhancements and focused training to technical resources across their support channels. The Development Support Sr. Engineer serves as technical advisor to solve complex product and service/platform issues within their given domain as part of a dynamic team in a very technologically demanding environment. A high degree of initiative and empathy is required with customers, support channels, R&D service teams, Product Managers and peer team members.