Peter Wallace Email & Phone Number

Tampa, Florida, Us

RISK MANAGEMENT | IT INFRASTRUCTURE | PRODUCT DEVELOPMENT | DATA WAREHOUSEDISASTER RECOVERY | BUSINESS CONTINUITY | CYBERSECURITY | RISK MITIGATION• Deliver strategic direction, oversight, and governance regarding IT solutions for functional areas while envisioning scope of enterprise systems in alignment with long-term business goals.• Lead high-performing teams, involving (3) direct reports while fostering a culture of professionalism.• Facilitate 100% cloud-based initiatives, involving Salesforce CRM, AWS connect, data warehouse, and data lake to optimize remote working capabilities as well as drive operational excellence.• Develop HIPAA-compliant 100% off-premises digital infrastructure for the call center while delivering robust solutions within network ecosystem in alignment with technical requirements and specifications.• Serve as a liaison for clients and healthcare service providers while delivering holistic medical solutions at a discounted price to drive patient success as well as propel business growth for insurance companies.• Oversee technology services, including product development, vendor and client integrations, data warehouse, infrastructure, security, CRM, HRIS, finance, disaster recovery, and business continuity.• Establish robust ecosystem for advanced imagery, surgery, physical therapy, pain management, and surgical options to facilitate patients with best-in-class services.• Work with talented healthcare professionals to establish best-in-class technology infrastructure.• Guide executive leadership on technology investments, risk management, and IT infrastructure.• Cultivate and execute disaster recovery and business continuity plans to mitigate risks.• Drive technology governance process while ensuring adherence to IT policies.• Devise and execute strategic vision for IT initiatives to support long-term business goals.• Execute cybersecurity measures to protect sensitive data and ensure compliance with regulations.

Tampa, Florida, Us

EXECUTIVE LEADERSHIP | INFORMATION SECURITY | NEW BUSINESS DEVELOPMENTOPERATIONS MANAGEMENT | ROADMAP DEVELOPMENT | TRANSFORMATION CHANGESYSTEM MIGRATION | BUSINESS PROCESS OUTSOURCING• Assume a multifaceted and all-encompassing executive-level position, leading strategic planning, development, and implementation of information technology initiatives across the organization while developing and executing robust IT policies and procedures to maintain information security, privacy, and integrity.• Transformed technology systems, business functions, and partnership strategies as a foundation for business success while onboarding the largest client to propel revenue growth and profitability 200%.• Direct organization change initiatives, involving creating a (3)-year IT vision and strategic plan to restructure technology functions and support long-term business goals, including 1000% growth projected for (5) years.• Leverage SaaS/IaaS service providers and ensure migration of 95% infrastructure to cloud-based solutions.• Improve security features by converting legacy systems into SaaS cloud infrastructure within (3) years.• Secure HITRUST certification to drive operational excellence and efficiency across the organization.• Supervise (8) direct reports while reimagining entire technology solutions and strategies.• Cultivate strategic business plan and roadmap regarding all aspects of technology, continuous process improvements, personnel training, and organization restructuring activities.• Structure departments and processes in alignment with corporate objectives while improving systems and functions to meet regulatory rules, requirements, policies, procedures, and protocols.• Enable process outsourcing, involving contracting external service providers regarding MRI technology.

Alexandria, Va, Us

FUNDING INQUIRY MANAGEMENT | RESEARCH & DEVELOPMENTPROJECT EVALUATION & ANALYSIS• Served as an integral executive body member while reviewing and approving inquiries for funding and ensuring alignment with charter requirements.• Contributed towards approving funding of up to $180M in private-sector research for cybersecurity initiatives.

Washington, District Of Columbia, Us

ENTERPRISE ARCHITECTURE MANAGEMENT | SYSTEM MIGRATION | AGILE SDLC PROCESSDATA PROTECTION | IT SYSTEM RELIABILITY | IT INFRASTRUCTURE | PAAS INTEGRATION• Facilitated seamless migration and transition of 10+ years old legacy systems and business processes onto Salesforce while providing oversight regarding Agile SDLC process development for CSBS.• Directed nationwide network aggregation regarding mortgage loan originators while ensuring adherence to SAFE Act Legislation across 50 states.• Developed strategy for common CSBS ERM and CRM platforms using Salesforce and AWS to meet silo operations and technology development requirements.• Provided in-depth technical reviews, insights, and designs for NMLS and EMTS, along with overseeing system interfaces within CSBS enterprise architecture.• Conceptualized and implemented robust strategy for enterprise data warehouse while leveraging AWS, Oracle, and MuleSoft as a cornerstone of design and migration to NMLS 2.0.• Delivered guidance and recommendations regarding emerging technologies, trends, and best practices to enhance operational efficiency and effectiveness.• Oversaw (2) talented direct reports and FINRA team, encompassing 200+ high-performing personnel.• Coordinated with FBI to promote nationwide live scan network for electronic fingerprints.• Worked with FINRA as a vendor while procuring registration solutions for mortgage loan origination.• Led strategic execution of IT initiatives while ensuring reliability and security of IT systems.• Protected sensitive data while implementing IT infrastructure upgrades to support growth.• Secured NMLS FISMA (moderate) re-certification for the organization.• Built baseline standards regarding background checks and credit reports.• Aggregated and maintained data availability for auditors and state agencies.• Designed strategy to utilize common system architecture for CSBS systems.• Adopted PaaS as a migration path for legacy business applications.

Washington, District Of Columbia, Us

VENDOR ENGAGEMENT | CONTRACT NEGOTIATIONS | SYSTEM TRANSFORMATIONCOST REDUCTION | PAYMENT PROCESSING | TEAM LEADERSHIP• Strategically coordinated deliverables with 50+ state government agencies, territories, and federal authorities, encompassing FBI, CFPB, Treasury, and FINRA to meet strategic business objectives.• Transformed, revamped, revitalized, and turned around organization system from 100% outsourced custom software to insource and outsource joint development model, thus saving up to 90% in costs.• Worked with vendors and service providers regarding proposal evaluation process via contract negotiations, service design, and operational oversight in an effective manner.• Led end-to-end payment processing and reconciliation projects to manage $100M in annual NMLS payments.• Implemented call center CRM solution in (4) weeks with significant cost savings.• Crafted and executed robust project management processes to improve operational efficiency/effectiveness.• Directed NMLS 1.0 system release plan and schedule for SAFE Act deliverables.• Provided strategic guidance to ensure successful execution of multiple complex projects and initiatives.• Collaborated with stakeholders at all levels to define project scope, goals, and deliverables.• Identified potential risks and executed mitigation strategies to ensure timely/high-quality project completion.

East Stroudsburg, Us

IT INFRASTRUCTURE | TECHNICAL CONSULTING SERVICESNEW TECHNOLOGY INTEGRATION | CIO SERVICES• Maintained full accountability for providing best-in-class outsourced CIO services to valued clientele while evaluating assets and IT infrastructure by following industry best practices.• Delivered business and technical consulting services to small and medium-sized businesses, involving Health Insurance and Workers’ Compensation to achieve strategic long-term organization objectives.• Supported end-to-end decision-making processes regarding the latest technology integration.• Analyzed clients' business operations and provided strategic insights to improve efficiency and profitability.• Collaborated with diverse teams to develop and execute customized solutions aligned with clients' needs.• Assessed clients' organizational structures and processes while identifying areas for optimization.

Jacksonville, Fl, Us

EXECUTIVE LEADERSHIP | BUSINESS PROCESS REDESIGN | HR MANAGEMENTTECHNOLOGY SYSTEM MODERNIZATION | INFORMATION & COMMUNICATION SYSTEMS• Administered strategic guidance, oversight, leadership, and direction regarding all aspects of information and communication systems to drive research, development, and technical operations support.• Worked with executive personnel, sales, operations, HR, provider management, and finance department to redesign business processes, incentive programs, and value propositions to drive organization growth.• Utilized advanced HR management acumen while recruiting talented team members and creating operational drivers, thus achieving significant revenue growth via people, technology, processes, and acquisitions.• Drove transaction volume 3,000% and revenue growth from $5M to $160M by optimizing systems.• Supervised (5) direct reports and 25+ personnel across the organization.• Devised and executed robust solutions with an abandon rate of < (3) calls per day.• Revamped and modernized technology systems to achieve real-time reporting requirements.• Initiated paperless workers’ compensation insurance platform —utilized by major insurance companies.• Led team of technology professionals and provided guidance to drive innovation and operational excellence.• Developed and executed IT policies to ensure security and integrity of information systems and data.• Implemented enterprise-wide systems and technologies to streamline operations and enhance productivity.• Leveraged emerging technologies to drive innovation and improve customer experiences.

IT DEPARTMENT TRANSFORMATION | PERFORMANCE EVALUATIONACQUISITION PLANNING | INCENTIVE PROGRAMS• Conceptualized departmental incentive program, coupled with focusing on driving system and company performance, thus achieving ~100% system availability and data integrity.• Transformed IT department, personnel, policies, and performance evaluation processes and procedures.• Developed (3)-month acquisition plan while enabling full integration of (2) acquisitions with no downtime.• Led strategic planning and execution of technology initiatives to drive operational efficiency and excellence.• Oversaw implementation and maintenance of enterprise-wide technology systems and infrastructure.• Implemented robust cybersecurity measures to protect sensitive data and ensure compliance with regulations.• Collaborated with senior leadership to identify and prioritize technology requirements.

SCHEDULING SYSTEM DEVELOPMENT | OPERATIONAL SAVINGSBUSINESS GROWTH | CORPORATE REPORTING• Operated as a main contributor, designing and integrating new scheduling system for OCM while transforming workers’ compensation platform to enable 50%+ annual business growth and expansion.• Facilitated sustainable business growth and expansion from 10 to 50 states while enabling company to secure business from top (5) Third Party Administrators (TPA) and workers’ compensation insurance companies.• Enabled seamless migration and transition from DOS-based application to develop best-in-class solutions and provide significant operational savings.• Improved reporting from next-day batch to real-time reporting for scheduling and accounting operations.• Created strategic business plans and roadmaps for information system development department.• Designed and developed information systems while ensuring alignment with organizational objectives.• Implemented best practices to optimize information systems’ efficiency, scalability, and maintainability.• Evaluated emerging technologies and industry trends to identify opportunities for system enhancements.

CONSULTATION | SYSTEM REDESIGN & TRANSFORMATION | OPERATIONS MANAGEMENT• Provided consulting and advisory services as a UNIX internals and communications expert.• Delivered robust support regarding UNIX redesign and distribution across 100s of processors.

Us

TECHNICAL DESIGN OVERSIGHT | INFORMATION EXCHANGETECHNOLOGY INTEGRATION | MESSAGING SYSTEM MANAGEMENT• Provided technical design oversight for inter-processor communications solutions to facilitate data and information exchange across multiple processes to streamline business operations.• Delivered best-in-class support regarding TD3/T3E integration — (2) of fastest computers in the world.• Performed technical design oversight functions to design Cray computer communications systems.• Served as an In-House Technical Expert for secret government supercomputer installations.

IPC PROTOCOL DESIGN & EXECUTION | SUPERCOMPUTER INSTALLATIONT3D PACKET MESSAGING INTEGRATION• Implemented IPC protocols for Cray MPP product line while achieving $400M revenue in the first year.• Onboarded as the MPP Operating System Team’s first member while achieving the lowest software problem report (SPR) rating in history of Cray Research Inc.• Served as an IPC expert for end-to-end government supercomputer installations.• Designed and integrated T3D packet messaging and block transfer engine device drivers.