Pc Singh Email & Phone Number

Johor Bahru, Johore, Malaysia

Management of compliance in data centre related ISO accreditation and the Information Security Management System. Prepare for building the ISO systems. Point of contact and work with the Operations team for Health and Safety across all sites and working with Health and Safety vendors and Health and safety training across the Operations team. Also seeking ISO accreditation for K2 data centres. Key support with building and maintaining the Information Security Management System and have prepared for the ISO accreditation and other accreditation and available for audits.Key support for monitoring and reporting environmental, recycling waste management reporting for sustainability and support during audits.Point of contact along with Facilities Lead for environmental audits.Point of contact for IT procurement, IT licensing, support licensing and asset management across multiple data centre sites.Management of the Operations planning for Planned Preventative maintenance and the Computer Aided Facility Management System which manages and generates the tickets for the Operations team to carry out the required tasks.Work alongside the Facilities Operations General Manager on Corporate Social Responsibility on Corporate Social Responsibility (CSR) projects. This will be increasing going forward.Manage all internal and external training schedules including EHS & TechnicalEnsuring the EHS policy Documents and processes within the facility are maintained and escalated where appropriate.Key support with asset management and life cycle management of IT equipment and work alongside Ops IT Vendor and Corporate IT support.Key support with Planned preventative maintenance planning and working on CAFM ticketing system and new ticketing system when online.Maintain the CAFM helpdesk to be able to continuously monitor performance of the facility and react appropriately to issues that arise.Manage and complete ad-hoc projects as assigned.

Responsible to manage and maintain end-to-end governance of ISO 27001 (ISMS) & ISO 20000-1 (SMS) for group.Plan, manage and lead internal audit team to perform audit and compliance check accordance to the industrial/ISO standard. Present the audit results, recommendations and conclusions of audit reviewDevelop integrated management system governance framework to monitor company-wide compliance & information Security performanceCoordinate with NTT regional for Group Policies, Group Standards and Group Guidelines deployment to Integrated Services FunctionCoordinate with local & regional stakeholders to develop and review the business/operation policies & control rules, Operational Level Agreement, legislative requirements and etc.Manage and coordinate the relevant trainings/material to all internal staff to ensure compliance and safeguard information securityBUSINESS CONTINUITY PLAN & RISK MANAGEMENTDevelop, Manage and Maintain Quality & Compliance Management Business Continuity Plan (BCP)Coordinate with function coordinators to ensure an up-to-date business continuity plan.Coordinate with function coordinators to arrange annual drill and consolidate the drill observations and reportsCoordinate with function coordinators for business/operation risk registry with adequate follow-up/mitigation plan

Roles and Responsibilities: To work with Centre of Excellence (aka NTT Infrastructure Services) and local affiliates team, analyses and understanding their process, procedures and workflowTo define and document workflow process, runbooks between Affiliates and Centre of Excellence (aka NTT Infrastructure Services)To review, manage & improve all the product related issues between CoEs team & ISCsTo assist affiliates and Centre of Excellence for the OSS on-boarding processTo work with affiliates and Centre of Excellence on API integration when requiredTo collect requirements from affiliates and create User Stories for NTT OSS developersTo work closely with NTT OSS developers and ensure affiliates’ requirements are communicated clearlyAfter Winning the Competition NTT CISCO Hackfest Global Challenge, Given the opportunity to be IoT Platform Project Lead for IoT Platform Initiatives. Coordinating with external and internal subject matter experts, engineers, and other regulators for project planning and designing for projects such as effects of climate on Plant Growth with a Plantation Company, Water Waste and Marine Monitoring, Integration of Monitoring IT infrastructure and Sensors Capabilities using Cloud Platform Coordinating with suppliers, fieldwork coordinators, subcontractors, and other field staff, supervising the field work for accomplishing the project work for the OrganizationManaging the contract discussions with third party contractors and other project specific personnel for carrying out the project responsibilities efficiently

Greater Kuala Lumpur

ConsultancyTakes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution. Identifies, evaluates and recommends options, implementing if required. Collaborates with stakeholder groups by ensuring that proposed solutions are properly understood and appropriately exploited.Architecture SolutionContributes to the development of solution architectures in specific business, infrastructure or functional areas. Identifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability. Produces specifications of cloud-based or on-premises components, tiers and interfaces, for translation into detailed designs using selected services and products. Supports a change programme or project through the preparation of technical plans and application of design principles that comply with enterprise and solution architecture standardsSystem DesignDesigns components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology. Identifies and evaluates alternative design options and trade-offs. Relationship ManagementImplements stakeholder engagement/communications plan. Competition Participated.2nd runner up in the NTT CISCO Hackfest Global Challenge (The Solution to develop a cost-effective solution for monitoring and identifying water, land and air pollution issues

Malaysia

Company Name : NTT (Previously Known As Dimension Data (Malaysia) Sdn Bhd)Position Title : Service Account Manager Date : 15 August 2013 - Current Roles and Responsibilities: Proactively manage post sales delivery services for nominated accounts, have experience managing Telco Account, Global Insurance Account and currently Oil and Gas Account - monitors and identify of critical situations and resources needed to resolve the situation to ensure that SLA’s and client satisfaction rates are achieved. Proactively increasing Sales Delivery for maintenance services for nominated accounts (currently Oil and Gas ) – manage to increase 100% growth Involve in Automation Project using (integrating Python, Excel and Sql ) for capturing hardware and software devices information.Actively support the operations team by dealing with all escalations on Priority calls, service failure issues, and the allocation of the resources needed to resolve the situations to ensure that SLA’s and client satisfaction rates are meet.Generate, interpret and present SLA reports to clients to show delivery of service and maintain high client satisfaction rates, and to management to inform them of business achievements and show the Operation Teams performance against SLA’s.Develop and improve own knowledge of Managed Service Operations in order to provide ad hoc assistance to Managed Service Team and assume greater responsibility.Develop both generic operational and client specific processes in co-operation with all relevant support teams to provide reliable and consistent service delivery.Participate in Client escalation management including post incident reviews to identify process issues and address staff non-compliance to procedures.Work in a virtual team consists of Sales, Professional Services and Managed Services members.Competition Participated.2nd runner up in the NTT CISCO Hackfest Global Challenge

Malaysia

Responsible for reporting and managing the deliverable of the services delivery resources, ensuring accountability of team productivity, Service Level Agreements and key operational performance indicators.Ensuring ITSM activities includes Configuration Management, Incident Management, Problem Management, Change Management, Availability Management, Capacity Management, Operation Management and Release to production are tracked on monthly basis for the Team and also on the individual Team Member.Responsible for resource planning and allocation, including budgets, costs and cost savings ensuring attainment of the gross margin targets. Cultivate strong client relationships from a service delivery perspective; identify new business opportunities within assigned accounts to optimize client services. Accountable for ensuring the business unit is fully resourced to execute all service delivery objectives. Support in the development and implementation of National policies, procedures and initiatives ensuring compliance. Responsible for management and development of the service delivery team inclusive of hiring, training, development and performance management. Responsible for customer contact, maintaining a solid understanding of client supported technologies and acting as a point of escalation for customer concerns related to Service Delivery within the region ensuring attainment of customer satisfaction targets; proactively and astutely escalate issues as necessary. Ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery. Implement a succession plan to strengthen the organization and minimize the risks associated with attrition of key performers. and solutions. Being involve in troubleshooting or RCA( Root Cause Analysis) on Windows Server/Network/Database as and when required

Malaysia

Job Function: Team Management;Designed to help the organization accomplish specific goals or objectives means by which an organization's resources are directed, monitored, and measured  Evaluate KPI evaluation for Team Members Ensure Team Members support are maintained, optimized and used effectively.  Ensuring ITSM activities includes Configuration Management, Incident Management, Problem Management, Change Management, Availability Management, Capacity Management, Operation Management and Release to production are tracked on monthly basis for the Team and also on the individual Team Member. Work with other domains to establish implementation plans for changes, projects and backup and recovery.  Involved in full cycle development, deployment to go-live. (Transition/ Migration)  Manage/consult on the architecture and design of hardware and software within the client(s) environment.  Provide solution options and create high availability designs.  Forecast technology requirements based on client’s needs.  Provide expertise on the customer engagement team. Provide mission critical consulting services. Provide technical support and leadership in a complex mission critical IT environment.  Develop, mature and ensure compliance of technology standards and solutions.  Map customer requirements to specifications. IT Auditing; Participated in IT audit to evaluate the system's internal control design and effectiveness Assist management in establishing appropriate internal controls throughout the account supported to ensure compliance with SOX.  Retention of records which include maintaining documentation to substantiate transactions.  Authorization of transactions where the usage of passwords, access logs, etc. to ensure access restricted to authorized personnel.  Includes working directly with functional managers, operations to develop and coordinate program which also related to ensure SOX compliance are reached

Malaysia

Strong understanding of the Microsoft Windows 2003/2000 (Advanced) Server and Exchange product and software distribution and deployment technologies.supporting various Microsoft technologies such as the Windows 2003/2000 operating system, file & print services, Exchange 2000/3, SQL 2000, Active Directory, IISExperience developing enterprise wide solutions in a distributed environment, Understanding of backup and restore proceduresFamiliarity with Webserver, ISA , OWA , FAX and RPCKnowledge of Active Directory / DNS / DHCP / MSI launcher scripts / Software Deployment / Network connectivity.Understanding of security standards and policies.Generating reports. Experience with gathering detailed requirements, business process design.