-Managing Careline while handling CRM and HIS requires an integrated approach to ensure smooth operations & high quality patient care.-Collaborate with other departments, such as sales & marketing , corporate, & product development and to ensure seamless communication & alignment of customer service efforts.-Lead, manage & coach the customer service team to achieve high levels of customer satisfaction by developing & implementing strategies, policies & procedures to improve operational efficiency.-To be accountable for ensuring that all operational performance measures are consistently achieved / exceeded-Improve patient experience, create engaged patient anddrive patient growth for the medical center.-Fully responsible for patient enquires in various officialchannels and resolving patient grievances.-Establish clear mission and implement strategies alignedto that mission to improve patient experiences.-Analyze statistics and compile accurate reports formonthly submission to medical center and to group leveland to advise the center stakeholders on theservice/process gap for continuous improvement.-Implement industry’s best practices and latest updates onhealthcare related matters in order to advise the patientwith the up-to-date information.-Maintain an orderly workflow according to priorities.Strong problem-solving skills and the ability to thinkcritically under pressure.Identify opportunities for process improvement andcontribute to the development of best practices withinthe customer service department.-To provide customer experience training internally oroutsourced

-Head of Customer Care ( Front office , Customer Service, Customer Liaison & Concierge & Business Office) , Head of Patient & Family Rights. -Head of Support office ( Housekeeping, Security , IT, Dispatch) Procurement lead - visa application extension for international patients -Head of Business Development (Marketing & Event)-Focusing on operational process improvement -Reviewing , revising and establishing standard operating procedure -streamline and reducing unnecessary work process / flow to reduce workload and increase efficacy

-Responsible for overseeing the daily operations ofoutpatients or medical center.-Design & implement business strategies to help the clinicmeet the organizational goals..-Replace failing & outdated equipment & maintainadequate amounts of healthcare supplies..-Plan & manage the clinic’s budget & approve payroll .-Develop protocols & procedures to improve staffproductivity .-Act as liaison between patients and their families