Support & Project Manager
CurrentHandle all support enquires like: Web Hosting, web Server, client email issues, DNS Modification, Website Maintenance & Domain management. Led a team of employees for Web Design & Development that production timetable, cost control and project coordination Maintained documentation for clients' large websites and designed information architecture for key accounts Conducted one on one session with the clients to assess client needs and expectations and ensure project delivery within deadline. Responsible for status reporting, client communication & coordinating with the project management team for timely completion and quality maintenance of projects.Implemented new production methodologies that resulted in optimizing employee's time to finish the tasks, thus enhancing employee efficiency.Responsible for streamlining work processes in various teams that include quality control, human resource, communication management and design.Contributing to company's growth by means of business development, Client retention and securing strategic partnerships.