Patrick Calnan Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Canada Area

Developed lesson plans, assignments, and course material for TWR2002: Online Publishing and TWR2003: Online Documentation courses as part of the Technical Writer program. Delivered presentations on the creation and management of online technical documentation.

Multiple Locations

2018 MadWorld Worldwide Learning Conference - San Diego, California2014 MadWorld Worldwide Learning Conference - San Diego, California2013 MadWorld Worldwide Learning Conference - San Diego, California2012 WritersUA Conference - Memphis, Tennessee2011 WritersUA Conference - Los Angeles, California2010 WritersUA Conference - Seattle, Washington

Remote

Ottawa, Canada Area

Migrated and edited existing data science and engineering articles into a new Data Handbook. Created a new structure for organizing the content and facilitated hosting the Handbook in a central location for ease of use and to provide a single source of truth.

Ottawa, Canada Area

Worked on a temporary contract basis for MadSkills Incorporated based out of La Jolla, CA. Maintained an online Global Technology Learning and Transformation Center for a multinational client. Provided guidance on workflows and documentation for an online Content Factory. Rewrote, formatted and published content in the Learning and Transformation platform.

979 Bank Street, Suite 400; Ottawa, ON; K1S 5K5

Recommended and adopted automation processes for document generation that reduced production time by 50%. Created and managed technical user manuals, online help and standard operating procedures. Researched and translated technical information for non-technical and technical users. Analyzed IT technical requirements to produce products that were clear and.

505 March Road, Kanata, Ontario

Ottawa, Canada Area

Developed documentation plans and management strategies for software development projects. Composed and edited technical documentation (single-sourced online help and print documents) for remote monitoring and management (RMM) automation platforms. Initiated and led transformation project to convert technical documentation processes and original source.

Revised technical documentation for the Revised Pay System for the Reserves (RPSR) under contract to the Department of National Defence. Evaluated existing content/format and prepared proposal to upgrade documentation standards. Implemented modernization of RPSR documentation.

Converted source documentation for multiple applications from RoboHELP to FrameMaker. Composed and revised Online Help and Installation Guides for multiple knowledge management applications.

Provided groupware consulting services for large-scale deployments of Lotus Notes and other groupware technologies. Supported internal and external implementation of groupware infrastructure. Researched and documented contract requirements, client needs assessments and related investigative measures. Administered intranet and groupware services and.

Ottawa, Canada Area

Developed course materials and testing methodologies for Automated Office Management program. Taught professional development and software courses and trained and supervised junior instructors in the delivery of course materials. Awarded Teacher Of The Year, 1995-1996. Instituted local Internet connectivity and services for college administration and.

Ottawa, Canada Area

Managed and maintained Department-wide database system for administering training courses and scheduling. Supervised contract management with corporate trainers providing services under government contracts.

CFRB Dow's Lake, Ottawa, Ontario

Served in the Canadian Forces Primary Reserves achieving final rank of Master-Bombardier (artillery reference to Master-Corporal). Served as Gun Detachment Commander, Forward Observation Signaller, Command Post Signaller, Driver (Non-Trade), and Gun Detachment Member.

B.A. (Honours), Political Science/History

Secondary School Honours Graduation Diploma, Political Science And Government