Patrick Cantin Email & Phone Number

Montreal, QC, CA

Montreal, Canada Area

Montreal, Canada Area

Working with the Chief Customer Officer (CCO), I manage a global team of technical account managers and support engineers to provide 24/7, expert technical support and consultation services to our clients.

Montreal, Canada Area

Manager, Major Projects at Noxent. Responsible for the accomplishment of multiple, simultaneous projects (individual value between 10k and 500k, 100 to 1000 man hours). Daily coordination of a team of 4 technical specialists. Management of major accounts (medium and large enterprises). ITIL methodologies integrator (incident, problem, and change.

Montreal, Canada Area

In charge of a team of 18 technical members to ensure 24/7 IT management and support for more than 70 SMB. Decision maker and responsible manager for internal IT operations. ITIL change manager. HR management for team (hiring, coaching, performance and objectives management, etc.). Part of the management team participating in achieving company goals.

Noxent, in partnership with Victrix, offers a wide range of IT services, along with outsourcing solutions tailor-made for small and medium businesses.

Part of the team in charge of all software certifications, deployments and documentations for 1200+ users across 50+ sites worldwide.ITIL Problem Manager for infrastructure and operations team (over 30 employees in Montreal and Toronto).Project coordinator for front end, user facing IT deployments.Insured 3rd level support for frontline IT support.

Management of 45-100 projects simultaneously, each with a value of $1 000 to $100 000, lasting from 1 to 16 weeks, for more than 40 different clients. Assist the sales department in quoting new projects. Offer a general consultation service to existing and potential clients. Budget management in order to keep a positive margin of 10%. Supervision of.

Insure 2nd level IT support to all employees (over 400 members) as well as inventory management, proactive replacement of IT equipments and participation in the managing and integration of new IT project. Responsible for the configuration and management of new accounts and peripherals into the existing corporate infrastructure.

In charge of computing equipment at the Montreal plant. Insure technical support to all employees (over 350 members). Manage IT infrastructures and inventories, proactive replacement of IT equipments and integration of new applications on more than 150 workstations. Charged with the management of the backup operations on all Win2K and SAP servers (critical.

Bachelor, Business Management

Aec, Computer Programming