Assist clients via phone and email, using various remote assistance methods. As needed, provide on-site support including deployment of new equipment.

Nine month contract position with BU's IT Help Center. Primarily focused on software repairs of student computers, as well as assisting with software repairs sent in from various parts of campus. Later assigned to Sargent College to help manage ticket load, and assist with day to day issues, including NTFS permissioning, security group and computer object creation, and equipment deployment.

Maintain machinery used in the process of packaging coffee, as well as supervise employees and keep product organized.

Diagnose, repair, and maintain various electrical and mechanical systems in a variety of arcade games.

Achieved Black Hat (Highest non-management position in the company), responsible for kitchen operations in KM's absence.

Responsible for supervising operations of the store after the General Manager left for the day, including nightly deposits.

Front end supervisor, responsible for cashiers as well as Service Desk.