Peter Carlone Email and Phone Number
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I'm a technology manager passionate about Change Management, Salesforce Administration, Process Improvements, Project Management and Release Management. I specialize in analyzing, planning, and executing strategic and tactical successes within a broad range of ITIL processes. Recognized for insightful process development and cultivating high-performance ITSM teams. I’m skilled in proactively managing and growing ITIL compliant IT organizations.Currently I’m learning more about the Salesforce platform and its limitless opportunities. I enjoy interacting and dealing with people who are as enthusiastic and intrigued by Salesforce and its infinite uses. Another aspect I find amazing is Salesforce’s click to configure and low code application development. I’m currently looking for a Salesforce Admin Change Manager position. Please contact : pcarlone22@aol.com # Handling and Prioritization of Salesforce Configuration requests for Objects, Rules and Workflows# Managed production environments with urgency and dependability in critical situations# Created and enforced policies and procedures for Change & Release management areas# Developed strategic vendor relationship management for information technology # Versatile individual, adept at learning new development and business practices# Excellent communication, team building and leadership capabilities# Solves problems in a high volume work environment# Effectively interacts with team membersWith a Passion forged in ITIL Principles and coupled with a understanding of Constant Change and a Personal Resolve to help Properly “Change” the World, I have held IT roles with Prudential, Dun & Bradstreet, Credit Suisse, AT&T & The City of New York.Core Strengths and Skills:ITIL/ITSM Process ImprovementsCollaboration Tools/TechniquesRemedy ITSM AdministrationConfiguration ManagementBusiness Process MappingCustomer Service DeliverySalesforce AdministrationService Level AgreementsRelease ManagementChange ManagementVendor ManagementProject ManagementProblem ResolutionI am currently in the market for a new position as a Change Manager, Release Manager or Salesforce Administrator.Feel free to contact me to brainstorm and collaborate on any of these perspectives. Providing Creative and Effective IT Process Improvements For Your Company’s Success: Peter Carlone - ITSM Specialist- Process Improvement – Change Manager 📱 +1-732-319-0872 ✉ pcarlone22@aol.com
Bed Bath & Beyond
View- Website:
- bedbathandbeyond.com
- Employees:
- 13996
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Bed Bath & BeyondNew York, Ny, Us
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Itsm Manager Change ManagerBed Bath & Beyond Jul 2021 - PresentMidvale, Utah, Us• Chaired weekly Change Advisory Board meetings to communicate changes and gather expedited approvals• Facilitate Change Metrics definition, targets, collection and analysis increasing Standardized Procedures by 40%• Devised test scripts to evaluate ServiceNow Software enhancements for User Acceptance Testing• Championed ITIL Change Process Compliance fostering 35% decrease in Change and Release related errors
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Lead Change Release Management AdministratorOpentext Oct 2017 - Oct 2020Waterloo, On, Ca* Reviewed production change requests for accuracy to avoid outages and ensure system stability* Managed Change Control Process and provided change statistics and metrics to management* Chaired Change Advisory Board meeting with IT Support groups for Local and Global changes* Chaired daily change engineering board (CEB) meetings to facilitate changes and reduce risk* Managed scheduling and approval of emergency and normal weekly production releases* Design, application and delivery of ITIL Service Management (ITSM) business processes* Instituted Configuration Management Process guideline improvements for new CMDB* Strong Communication Skills written and verbal -
Release ManagerInsight Global Consulting Group, Inc. Aug 2016 - May 2017Us* Reduced release documentation 35% by evaluating Stakeholder requests with Engineering team* Improved release team efficiency 50% by simplifying release processes and auditing regulations* Updated Release Management processes resulting in 40% decrease of release related errors* Collaborated on yearly auditing of software licensing for company issued laptops and desktops* Proactively assigned risk values to assets determining Change/Release risks on production assets* Created Document repository to ensure all PMO deliverables are captured -
Change Manager | Release Manager | Vendor Management | Itil Process ImprovementDepartment Of It And Telecommunications - City Of New York Feb 2010 - Apr 2016Brecht, Be* Chaired Bi-weekly Release Advisory Board meetings increasing collaboration company wide* Devise plans for achieving goals set by management in support of overall strategic project plan* Manage the effectiveness and efficiency of the Release process for continuous improvement* Implemented Asset Management design and configuration of new CMDB* Configured and updated RFID asset tracking/management systems* Performed asset data maintenance, generated and analyzed reports* Generate project forecast reports for planning, reconciliation and budgeting of company assets* Advocating a collaborate effort towards process integration between teams and functions.* Develop long term release process implementation plan for NYPD and FDNY release schedule. * Perform organizational restructuring as needed to maximize staff and resources and achieve goals set by upper management in support of the City’s overall strategic plan.* Review release plans to validate staging environments and enforcing all regulatory requirements.* Created Vendor check lists to assure that all Project Management documentation is accurate. -
Itsm Change Manager| Release Manager | Itil Process ImprovementFdm Group Consultant To Barclays Capital Jul 2009 - Jan 2010* Aligned the enterprise change process model with the ITIL Change Management Methodology* Verify RFCs proper documentation and adherence of change/release management guidelines* Intstituted procedures resulting in Change Record compliance rate to over 94%* Coordinated the Release Management processes for all production releases* Responsible for facilitating the Change Advisory Board bi-weekly meetings supporting the change process for all network and software changes within the Americas* Acted as the primary liaison between Operations and Implementation teams to ensure enforcement of Change/Release Management procedures and promotion into production
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Itsm Change Manager | Release Manager| Vendor Management | Asset ManagementDmr Consulting Inc. (Nyc Dept. Of Traffic) Jan 2009 - Jun 2009* Implemented and enforced a structured Change Release process that minimized service outages* Inventoried and updated asset management desktops, printers, servers and storage equipment* Requested deliverables and reporting requirements from departments and IT support groups* Performed data analysis, maintenance, quality assurance and testing of custom applications* Primary liaison between Business Operations and IT management teams to evaluate, prioritize, and implement the new licensing and asset management procedures* Ensured equipment orders were shipped on schedule by vendors* Tracked and tested over 2500 critical and non-critical applications* Managed user moves including desktop deployment
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Senior Itsm | Change Management | Qa Analyst | Itsm Remedy SupportBristol-Myers Squibb Aug 2007 - Jan 2009Lawrence Township, Nj, Us* Resolved end user problems and implemented ad-hoc requests as per service level agreements* Pro-active in defining process improvements and system enhancements to improve functionality* Defined and configured Remedy SOPs change in collaboration with Business owners* Devised test scripts to evaluate Remedy Software enhancements for User Acceptance Testing* Principal Analyst, third tier support for Remedy ARS* Supporting Worldwide Remedy users* Change Advisory Board coordinator for North America and South America* UAT test coordinator* User Access Review coordinator for Remedy -
Itsm Change | Release | Vendor Management | Itil Process Improvement | Senior Remedy AdminCredit-Suisse Feb 1997 - Aug 2007Zurich, Ch* Managed complete life cycle of multiple projects including project plan, timeline setup, tracking project deliverables, creating status reports, managing development teams and change requests* Negotiated with vendors and stakeholders to outline project requirements, changes and updates* Implemented and enforced a structured Change Release process that minimized service outages* Coordinated releases regionally ensuring an efficient global Release Management processBMC Remedy ITSM Administration/Configuration:* Translated functional requirements into technical specifications for the Remedy ITSM tool* Devised test scripts to evaluate Remedy Software enhancements for User Acceptance Testing* Lead trainer for new Remedy ITSM system trainers and users -
Qa Analyst | Tech Support | Itsm Production SupportPrudential Insurance 1996 - 1997Newark, New Jersey, Us* Extensive QA Strategy Planning for new product line offerings.* Worked with System engineers to create test plans and ensure quality testing environment.* Created automated Test Case scripts for volume testing and stress testing.* Documented Manual/Automated testing procedures.* Performed regression testing and software bug tracking.* Created SQL Database report scripts for internal clients and senior management -
Itsm Specialist Qa Analyst | Release ManagementImi Consulting 1995 - 1996Birmingham, England, Gb* Mainframe Quality Assurance analyst and tester responsible for creating, monitoring testing, tracking defects, managing change.* Created complex test plans on the AT&T local call project. This project involved interfacing Mainframe Legacy systems for Long distance call billing and local call billing and testing this effort end-to-end.* Worked closely with the business analysts and developers to ensure quality testing coverage and a successful on-schedule implementation.* Supported the business analysts with root cause analysis and user acceptance testing.* Responsible for testing software and verifying functionality, data content, performance and hardware/software compatibility* Worked with Project Managers, Architects, and Technical Leads to ensure an error free environment through volume and stress testing of the infrastructure, applications and interfaces prior to launch* Responsible for the execution of test scripts; through automated or manual methods * Responsible for software bug tracking, reporting, and performing regression testing. -
It Production Control Analyst | Itsm Change Manager | Problem ManagementErisco, Inc. 1985 - 1995* Developed testing plans to ensure software implementations meet processing standards; maintain quality, quantity, and data integrity; and validate impact on existing production. * Created test plans and test cases. * Maintained complex, Multi-Vendor client based pricing system.* Provided technical interface between operations, consultants, analysts and programmers.* Prepared users and staff for production turnover by creating supporting documentation.* Conducted demonstrations or training workshops.* Implemented updates for QA environments and controls on mainframe applications.* Responsible for testing DR set up at offsite DR environment to protect sensitive patient data on mainframe OS/390. * Responsible for JCL production promotions and subsequent documentation. * Built and maintained multiple reporting functions including database application builds.* Duties required strong customer service focus.* Provided 24/7 on call production support for application abends and enhancements.* Traveled to various customer sites to provide software training. * Responsible for source code library management, production scheduling, quality assurance and performing systems acceptance testing.
Peter Carlone Skills
Peter Carlone Education Details
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Baruch CollegeComputer Applications And Information Systems
Frequently Asked Questions about Peter Carlone
What company does Peter Carlone work for?
Peter Carlone works for Bed Bath & Beyond
What is Peter Carlone's role at the current company?
Peter Carlone's current role is Change Manager ✦ Certified Salesforce Administrator✦ Release Manager ✦ Project Manager ✦ ITIL Process Improvements ✦ Asset-Configuration Manager ✦.
What is Peter Carlone's email address?
Peter Carlone's email address is pc****@****ext.com
What schools did Peter Carlone attend?
Peter Carlone attended Baruch College.
What skills is Peter Carlone known for?
Peter Carlone has skills like Itil, Integration, It Service Management, Change Management, Vendor Management, Management, Project Management, Data Center, Quality Assurance, Sdlc, Business Analysis, Pmp.
Who are Peter Carlone's colleagues?
Peter Carlone's colleagues are Jermel Matias, Donna Harris, Shanice Bryant, Estrella Serrano, Orlando Morales, Kevin Dc Baluarte, Emma Alexander.
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