Peter Carlone Email & Phone Number

New York, NY, US

Midvale, Utah, US

• Chaired weekly Change Advisory Board meetings to communicate changes and gather expedited approvals
• Facilitate Change Metrics definition, targets, collection and analysis increasing Standardized Procedures by 40%
• Devised test scripts to evaluate ServiceNow Software enhancements for User Acceptance Testing
• Championed ITIL Change Process Compliance fostering 35% decrease in Change and Release related errors

Waterloo, ON, CA

* Reviewed production change requests for accuracy to avoid outages and ensure system stability* Managed Change Control Process and provided change statistics and metrics to management* Chaired Change Advisory Board meeting with IT Support groups for Local and Global changes* Chaired daily change engineering board (CEB) meetings to facilitate changes and.

US

* Reduced release documentation 35% by evaluating Stakeholder requests with Engineering team* Improved release team efficiency 50% by simplifying release processes and auditing regulations* Updated Release Management processes resulting in 40% decrease of release related errors* Collaborated on yearly auditing of software licensing for company issued.

Brecht, BE

* Chaired Bi-weekly Release Advisory Board meetings increasing collaboration company wide* Devise plans for achieving goals set by management in support of overall strategic project plan* Manage the effectiveness and efficiency of the Release process for continuous improvement* Implemented Asset Management design and configuration of new CMDB* Configured.

* Aligned the enterprise change process model with the ITIL Change Management Methodology* Verify RFCs proper documentation and adherence of change/release management guidelines* Intstituted procedures resulting in Change Record compliance rate to over 94%* Coordinated the Release Management processes for all production releases* Responsible for.

* Implemented and enforced a structured Change Release process that minimized service outages* Inventoried and updated asset management desktops, printers, servers and storage equipment* Requested deliverables and reporting requirements from departments and IT support groups* Performed data analysis, maintenance, quality assurance and testing of custom.

Lawrence Township, NJ, US

* Resolved end user problems and implemented ad-hoc requests as per service level agreements* Pro-active in defining process improvements and system enhancements to improve functionality* Defined and configured Remedy SOPs change in collaboration with Business owners* Devised test scripts to evaluate Remedy Software enhancements for User Acceptance.

Zurich, CH

* Managed complete life cycle of multiple projects including project plan, timeline setup, tracking project deliverables, creating status reports, managing development teams and change requests* Negotiated with vendors and stakeholders to outline project requirements, changes and updates* Implemented and enforced a structured Change Release process that.

Newark, New Jersey, US

* Extensive QA Strategy Planning for new product line offerings.* Worked with System engineers to create test plans and ensure quality testing environment.* Created automated Test Case scripts for volume testing and stress testing.* Documented Manual/Automated testing procedures.* Performed regression testing and software bug tracking.* Created SQL.

Birmingham, England, GB

* Mainframe Quality Assurance analyst and tester responsible for creating, monitoring testing, tracking defects, managing change.* Created complex test plans on the AT&T local call project. This project involved interfacing Mainframe Legacy systems for Long distance call billing and local call billing and testing this effort end-to-end.* Worked closely.

* Developed testing plans to ensure software implementations meet processing standards; maintain quality, quantity, and data integrity; and validate impact on existing production. * Created test plans and test cases. * Maintained complex, Multi-Vendor client based pricing system.* Provided technical interface between operations, consultants, analysts and.